Contracts Co-ordinator

3 weeks ago

Upton upon Severn, United Kingdom SBC Worcester Full time

**Job Purpose**:
Accurate and timely processing of customer enquiries and orders from initial enquiry/order placement through to delivery in a professional manner and in accordance with the company KPI’s.
To action any other reasonable request from the Department Manager or member of the Senior Leadership Team and assist the team as applicable.
Work positively to develop and foster good working relationships with colleagues and contracted personnel in order to maintain a culture of mutual respect and dignity.
To undertake such other duties, Projects, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of the job.

**Key Accountabilities**:
*
Process all manual orders accurately and in a timely manner to meet customer lead times
- Address all order queries with the Contract Co-Ordinator in a timely fashion
- Treat all colleagues in a supportive and respectful way
- Treat all customers (internal and external) with respect, ensuring dealings are honest, open, timely and accurate
- Ensure all information processed/acted upon complies with the current procedures and standards of the company
- Assist line managers in maintaining and reporting departmental KPI’s and in identifying opportunities for improvement
- Actively participate in all appropriate training activities
- Perform all duties as reasonably requested by your line Manager
- Ensure sufficient effort is placed to keep abreast with the latest company product and business process development
- Ensure all processes are fully and accurately documented in line with the company ISO

**Key Experiences and Skills Required**:
*
A willingness to help and provide excellent customer service at all times
- A ‘can do’ attitude, able to take full ownership for solving issues
- A flexible approach
- Excellent communication skills both verbally and written
- Taking accountability for solving issues relative to responsibilities
- Comply with all appropriate statutory regulations and internal procedures relating to Health and Safety, environmental and quality
- Support in the creation, adoption and training of standard operating procedures
- Ensure adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality
- Develop and foster good working relationships with colleagues and contracted personnel in order to maintain the company Vision and Values
- Represent the organisation in a positive way to avoid reputational damage to our corporate image or bringing the company into disrepute

**Desirables Skills, Personal Attributes, Qualifications and Experience Required**:

- Clean, neat and tidy approach at work
- Punctual and adaptable
- Ability to work on own initiative or as part of a larger team
- Professional and polite manner
- Motivated to learn and develop skills and take an integral part in your own personal development
- Attention to detail
- Being able to remain professional when dealing with challenging situations
- Driven approach to work
- Be able to communicate at all levels
- Able to multi task in a fast paced environment
- Excellent communicator both verbal and written

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