Customer Service Advisor

3 months ago

Stevenage, United Kingdom The Ardonagh Group Full time

**Customer Service Advisor - Hybrid in Stevenage**

**Competitive basic salary plus generous monthly bonus.**

Work in Retail or Hospitality? Are you **fed up with long hours** or late weekend shifts? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes??

Then we have an exciting new opportunity for you as a **Customer Service Advisor** within our friendly team based in Stevenage. You’ll work Monday to Friday, **just 35 hours a week** No weekends Work life balance is important to us, so once you’re feeling confident and your training is complete, the role will become **hybrid too **so you can cut down on the commute time

**So, what does the role of a Customer Service Advisor here involve?**
- Build **positive relationships** with customers, Insurers and other external stakeholders providing advice and solutions as required.
- Handling renewals and mid-term adjustments with thorough attention to detail, maintaining a **high level of accuracy**.
- You will need to enjoy working in a **fast-paced team**. We work hard, help and support each other and we’re driven to achieve all our team goals and objectives all whilst having a lot of fun

**What are we looking for in a Customer Service Advisor?**

You don’t need insurance or contact centre experience as we provide a **2-week induction** and internal training within your team to provide **all the support you need** ensuring you feel confident in the role and then continued development to start your career with us.

What’s important is that you are passionate about providing exceptional service and possess a genuine desire to grow with our company. If you are driven, adaptable and eager to contribute to our continued success we would love to hear from you

Our Customer Service Advisors work with a supportive team based in Stevenage where we offer a **structured training & development** plan to **progress your career** across the team within Towergate, who are part of the Ardonagh, one of the UKs largest independent Insurance Brokers.

In return you will be **welcomed and supported **by our Ardonagh family, an organisation that **cares about you as a person **and your wellbeing. Some of our other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain CII or ACII qualifications to boost your knowledge and career prospects in the Insurance Industry
- Pension scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- Private medical insurance
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Stevenage: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Will you now or in the future require sponsorship for employment visa status?
- Please state your required salary: (required)
- Please confirm your salary expectations **(required)**

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Stevenage

Reference ID: ARDSM881998 & ARD908461

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