Customer Service Advisor

5 months ago

Stevenage, United Kingdom The Ardonagh Group Full time

Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes??

Then come join us as a Customer Service Advisor and you’ll work **Monday to Friday**, just 37.5 hours a week **No experience necessary as we will provide you with full training** We offer a basic salary of **£21,255 **p/a plus a generous quarterly bonus so you can earn **up to £25,255 per year**. You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers - Towergate, part of the Ardonagh Group.

With a **start date in early March**, you’ll have a 4-week induction followed by an 8-week training academy. We’re committed to providing the support you need to thrive, ensuring you step into your role with confidence. But it doesn’t end there - your journey continues with **ongoing development opportunities** as we invest in your career growth with us in the Insurance industry.

**So, what does the role of a Customer Service Advisor here involve?**
- Efficiently manage high call volumes in our dynamic contact centre environment meeting and exceeding performance KPI’s and targets.
- You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives all whilst having a lot of fun

**Who are we?**

With 80 local offices, over 2000 team members and over 100,000 clients, **Towergate Insurance Brokers **has the largest footprint and biggest salesforce in the UK. We’re community brokers and risk experts backed by the scale and spirit of the UK’s largest independent broker. We’ve got big ambitions for the future - join us for the journey and make your mark on the local community.

In return you will be **welcomed and supported** by our Ardonagh family, an organisation that **cares about you as a person** and your wellbeing. Some of the other benefits are:

- Holiday entitlement of **26 days plus bank holidays**.
- Opportunity to progress your career across the entire Ardonagh family.
- **Gain CII or ACII qualifications** to boost your knowledge and career prospects in the Insurance Industry.
- Pension scheme for when you feel it’s time to retire.
- **24-hour support** for physical and mental wellbeing and on site **mental health ambassadors**.
- 1 days paid volunteering day to give back to our communities.
- The Spotlight Awards, where we shine a light on the brightest talent across our group.

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

**Job Types**: Full-time, Permanent

**Salary**: £21,255.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Quarterly bonus

Ability to Commute:

- Stevenage (required)

Ability to Relocate:

- Stevenage: Relocate before starting work (required)

Work Location: Hybrid remote in Stevenage

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