Customer Service Advisor

3 days ago


Stevenage, United Kingdom CAPIO RECRUITMENT LIMITED Full time

**Customer Service Advisor**

**Location: Stevenage**

**Salary: £21,000 - £23,000 DOE + Monthly bonus of £120 - £400**

We are working with an established insurance firm who are currently urgently recruiting for an Insurance Customer Service Advisor to join their team as a customer focused telephone agent dealing with existing business. This is a great opportunity to refreshthe team and jump into a new way of working, as well as to learn commercial insurance products.

When you join, you will play your part, ensuing the team meet their commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will become part of an established, friendly and experiencedteam who will provide all the support you need to succeed.

On offer is a competitive salary, on target bonus scheme, knowledge development and a structured training plan to develop your corporate career, and further career opportunities throughout the business

**Responsibilities**:

- Dealing with either inbound or outbound customer calls, understanding the customer’s needs, and providing insurance solutions to that are best suited to their requirements
- Ensuring calls are answered in a timely professional manner, and that exceptional customer experience is always delivered, and that business standards are adhered to at all time
- Processing correspondence, renewals activity, new business quotations

**Required**:

- Min. 2 years financial services or insurance experience or Customer Service
- Experience with Motor, home, commercial combined, property owners is desirable
- Telesales or Customer Service experience is desirable



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