Coordinator Customer Service

5 days ago

West Bromwich, United Kingdom Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Working in the UKI customer service team supporting with customer facing activities.

Key Responsibilities:

- Deliver best in class customer service to all customer of Automotive UKI
- Train customers on web-based service solutions and on CHEP business processes
- Provide close support to customers to identify solutions (supply reports/ information from ERP / CRM systems) for _“Team”_ specific problems
- Work closely with all interfaces between customers and internal stakeholders
- Maintain Service relevant data in CRM system. Monitor own completion of workload and meet “_team”_ objectives.
- Run ERP reports and analyse results and present rationale for under and over performance, trends and discrepancies in _“Team”_
- Continuously improve _“Team” _specific processes in line with ISO 9001 and 14001 certifications

Experience / Skills:

- Experience in a logistic and/or customer service environment
- CRM and ERP working experience
- Worked in ad hoc driven situation where success is dependent on finding fast customer solutions in line with business policies
- 1 or more UK A levels (A-D) or apprenticeship in a logistic or customer service environment

Preferred Education

High School

Preferred Level of Work Experience

3 - 5 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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