Service and Sales Advisor

6 months ago

Maidstone, United Kingdom JF Automotive Full time

**About us**

JF Automotive is a small business in Maidstone, ME15 9GQ. We are professional, innovative, collaborative, and our goal is to We at JF Automotive, are a dynamic small business located in Maidstone, we specialise in Automotive Tuning, Customisation, Servicing, General Maintenance and Repairs. Our team is dedicated to providing solutions tailored to enhance fuel efficiency, performance, and drivability through our in-house developed tuning software. Equipped with our cutting-edge Mustang 4WD Linked Dyno, we meticulously test vehicles to ensure optimal performance. Additionally, we offer fitting of upgraded performance parts and a range of services in our workshop. As we continue to expand, we've launched an online parts shop and established a global dealer network, further solidifying our presence in the industry. With over 12 years of experience and a proven track record of tuning over 22,500 vehicles, we take pride in being the trusted professionals in our field..

Our work environment includes:

- Modern office setting
- Modern office setting
- Growth opportunities
- Modern office setting
- Growth opportunities

This is an exciting opportunity to become part of our Automotive Performance and Parts business, where you'll work with our Sales team.

We are seeking a passionate and customer-focused Automotive Service Advisor to join our team.

As a key member of our customer service department, you will play a pivotal role in ensuring the satisfaction and retention of our valued clients.

This customer-facing position requires excellent communication skills, a deep understanding of automotive services, and a genuine passion for the automotive industry.

**Responsibilities**:
**Customer Interaction**: Serve as the primary point of contact for customers, providing friendly and professional assistance both in-person and over the phone. Address customer inquiries, provide quotes for services, and assist with scheduling appointments.

**Workshop Controller**: Oversee the workshop, ensuring jobs are running on time, whilst managing parts delivery.

**Quoting and Invoicing**: Prepare accurate quotes for automotive services and parts, ensuring transparency and clarity for customers. Generate invoices and process payments in accordance with company procedures.

**Parts Ordering**: Liaise with manufacturers or distributors to procure necessary parts for vehicle repairs or maintenance. Manage inventory and ensure timely delivery of parts to meet service timelines.

**Service Recommendations**: Communicate effectively with customers regarding recommended services or repairs based on vehicle inspections or diagnostics. Educate customers on the benefits of recommended services and assist in selling additional services and parts as needed.

**Collaboration**: Work closely with the sales team to promote synergy between service offerings and sales opportunities. Coordinate efforts to maximise customer satisfaction and loyalty.

**Continuous Learning**: Stay informed about industry trends, new technologies, and product developments in the automotive sector. Continuously enhance knowledge and skills to provide the highest level of service to customers.

**Requirements**:

- Previous experience in a customer-facing role, preferably in the automotive industry.
- Strong communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
- Exceptional interpersonal skills and a customer-centric approach to problem-solving.
- A genuine interest and passion for the automotive world, with a desire to stay updated on industry advancements.
- Ability to work effectively in a team environment and collaborate with colleagues across departments.
- Flexibility and willingness to take on additional responsibilities as needed in a dynamic small business environment.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for professional development and training.
- Access to employee discounts on automotive products and services.
- Dynamic and collaborative work environment with opportunities for growth and advancement.

**Application Process**:
Join us in shaping the future of automotive and become part of our close-knit team dedicated to exceeding customer expectations

**Job Types**: Full-time, Permanent

Pay: £27,000.00-£35,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Tips
- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Automotive: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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