Event Executive

3 weeks ago

London, United Kingdom ExCeL London Full time

Position: Event Executive

Reports to: Senior Event Manager

**Purpose of the Role**:
The Event Executive acts as a key point of contact for ExCeL London clients through the organisation of events. The role holder will also support the Event Management team on Association and larger scale conferences.

**Responsibilities**:
1. Event Planning/ Management

To effectively pre-plan, manage and operate exhibitor days, small scale and internal events. Ensuring company procedures and OH&S legislation is maintained throughout. Ensure the post event process is completed and followed up effectively with internal teams and the client.

With responsibility for all areas of the venue, the Event Executive will be the main point of contact for event planning and delivery within the event space. Additionally, they will contribute to the product needs and develop new initiatives to maintain high product delivery

2. Event Management Team Support

Providing support for Event Managers on a variety of events, particularly Association and complex conferences, ensuring the dynamics of relevant events are clearly understood. This may include floor managing or acting as a second point of contact for clients.

3. Manage Client Expectations/ Customer Satisfaction

Liaise and develop relationships with clients (internal and external service providers), investigating customer needs with the aim to deliver required results. Ensure maximum customer satisfaction for organisers, exhibitors and visitors. Monitor performance of service providers, ensuring feedback is provided as necessary.

4. Event Administration

Adherence to event and company processes. Maintain responsibility for individual event administration, and supporting the Event Management team where necessary, particularly for SPOC events in the collation and dissemination of requirements. Coordinate the handover meetings between Account Management, Event Management and Servicer Providers.

**Core Competencies**:

- Communications skills
- Customer orientation
- Initiative
- Planning and organisation skills
- Team orientation/ achieving with others

**Work quality** - high quality task completion. Sets high personal standards of performance and tries hard to achieve them.

**Knowledge of the business **- able to demonstrate commercial awareness of the product, services and benefits on offer for both the client and ExCeL London.

**Skills & Knowledge**:
Ability to use Microsoft Office suite, especially excel and power-point.

Knowledge of relevant health and safety regulations and their impact on managing events.

**Education & Experience**:
Preferably holds an Event Management related qualification or degree.

Previous experience of event management or working within the events industry is required.

In addition to the above you are required to undertake such duties as may reasonably be required of this role.

ExCeL London may update this Job Description from time to time in order to reflect changes in business requirements. This procedure will be undertaken through discussions between the job holder and their manager.
- Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation at ExCeL London. Although we understand that we'll always be learning and growing, we aim to be the most inclusive employer in our industry._

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