Arrears & Litigation Specialist

4 days ago

Uxbridge, United Kingdom Pepper UK Full time

Are you a skilled Arrears & Litigation Specialist looking to rise to a new challenge?

Pepper UK is one of the leading specialist loan servicing companies in the UK and we are currently looking for an Arrears & Litigation Specialist with proven experience in customer service and mortgage administration.

If you are open to a new opportunity and would like to chance to work within an organisation which can offer competitive benefits and career progression, then this is the role for you.

We are currently recruiting for an Arrears & Litigation Specialist to join our dynamic and growing team in Uxbridge. We are looking for a highly motivated professional with experience in managing residential mortgage and loan portfolios in a highly customerfocused environment within the financial services sector. Your role will involve end-to-end servicing of the mortgage throughout the complete cycle, as well as to deliver workout solutions to customers experiencing payment difficulties, and to manage the deliveryof the litigation process via liaison with the appointed solicitors.

You will be working within an established team that is a vital part of Pepper's operations, and you will receive ample support so that you can be successful in your role. There are shift patterns for this role, meaning that you will either be working fromeither 9:00 - 17:30, or 11:30 - 20:00.

**As an Arrears & Litigation Specialist, your Key Responsibilities will include**:

- Delivering accurate and timely processing of mortgage administration activities and other various daily tasks.
- Regular communication with customers who are experiencing payment difficulties.
- Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales etc.
- Monitoring agreed workout strategies to ensure they are complied with and taking further action in accordance with the Special Servicing Manual where appropriate.
- Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale.

**Benefits**:

- Private Medical Insurance
- Salary Sacrifice Pension matched up to 8%
- 25 days holiday with Length of Service
- Buy & Sell Holiday up to 5 days per year
- Season Ticket Loans
- Cycle to Work Scheme
- Discounts in local shops
- EAP Enhanced Maternity & Paternity
- Wellbeing Days
- Volunteering Days
- Eye Care
- Payroll Giving
- Spice Reward & Recognition Program
- Relaxed Dress Code
- Discounted RAC Vehicle Breakdown
- Discounted Gym Membership
- Life Assurance

Mortgage and Collections experience is highly desired.

**Desirable Skills** In addition, you must be able to:

- Demonstrate a thirst for learning and personal growth.
- Contribute to the creation of a climate in which people want to do their best.
- Seek opportunities for collaborating and sharing best practice to maximise the commercial potential.
- Demonstrate leadership ability, team management, and interpersonal skills.
- Showcase excellent organisation skills.
- Demonstrate the ability to form productive relationships at all levels.
- Demonstrate strong English verbal and written communication skills.
- Consistently show accuracy in your work, as well as be well organised and reliable.

**About Company** We currently operate in nine jurisdictions across the UK, Europe and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. Throughheavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients and expanding our remit all over the world.

Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and alwayspushes for the right outcome, whatever financial journey they're on. As an employee of the Pepper Advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. You have to bein it to get the full Advantage

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