Patient Services Advisor

5 months ago

Winslow, United Kingdom 3W Health Full time

We have an exciting opportunity to join our Patient Services Team here at 3W Health. 3W Health is a 3-site Practice based in Buckinghamshire with surgeries in Wing, Whitchurch and Winslow. We are a caring and forward-thinking Practice that strives to achieve an excellent standard of patient care. We have 7 GP Partners and approximately 20,000 patients.

Full-time Shift: 07:45 to 18:30

Part-time Shift:
07:45 to 13:15 or

13:00 to 18.30

The Practice is moving towards becoming a paper-light environment. the aim of this role is to streamline the flow of clinical correspondence through the organisation, by reducing the number of letters that GPs need to process. This should ensure that GPs are able to give priority to the most appropriate correspondence.

The post-holder should have previous experience of working within a high volume fast paced administrative role and be able work without supervision.

This role offers a variety of opportunities and no two days are the same. You will be crossed trained across the administration and patient services advisor function.

**Duties and responsibilities**

**Main Duties/Key Tasks**
- Greet, receive, and direct patients
- Deal with general telephone enquiries
- Process appointment requests by patients, both in person and over the telephone
- Record messages for staff, including doctors and nurses
- Record requests for home visits and repeat prescriptions
- Record the receipt and the results of laboratory reports
- Register new patients
- Process a patient’s change of address
- Input patient information on computer, including under templates
- Be able to navigate correctly on EMIS Web
- Become trained on Docman for scanning and attaching
- Have a working knowledge of the telephone system, during and after hours

**Essential skills**
- Experience working in a fast-paced customer / patient facing role
- Ability to communicate effectively with colleagues, patients and relatives of patients
- Demonstrate sensitivity and empathy in difficult situations
- Strong written and verbal communication skills

**Desirable**
- Experience of working in a health care setting
- Experience of working in a GP Practice
- Experience working with EMIS web or other medical records software
- Knowledge of medical terminology

**Job Types**: Full-time, Part-time, Permanent

Part-time hours: 20 - 30 per week

**Salary**: £11.50 per hour

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.50 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Private medical insurance
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

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