Patient Services Advisor

We have an exciting opportunity to join our Patient Services Team here at 3W Health. 3W Health is a 3-site Practice based in Buckinghamshire with surgeries in Wing, Whitchurch and Winslow. We are a caring and forward-thinking Practice that strives to achieve an excellent standard of patient care. We have 7 GP Partners and approximately 20,000 patients.

Full-time Shift: 07:45 to 18:30

Part-time Shift: 07:45 to 13:15 or 13:00 to 18.30

The post-holder should have previous experience of working within a high volume fast paced administrative role and be able work without supervision.

This role offers a variety of opportunities and no two days are the same.

**Duties and responsibilities**

**Main Duties/Key Tasks**
- Greet, receive, and direct patients
- Deal with general telephone enquiries
- Process appointment requests by patients, both in person and over the telephone
- Record messages for staff, including doctors and nurses
- Record requests for home visits and repeat prescriptions
- Record the receipt and the results of laboratory reports
- Register new patients
- Process a patient’s change of address
- Input patient information on computer, including under templates
- Be able to navigate correctly on EMIS Web
- Become trained on Docman for scanning and attaching
- Have a working knowledge of the telephone system, during and after hours

**Essential skills**
- Experience working in a fast-paced customer / patient facing role
- Ability to communicate effectively with colleagues, patients and relatives of patients
- Demonstrate sensitivity and empathy in difficult situations
- Strong written and verbal communication skills

**Desirable**
- Experience of working in a health care setting
- Experience of working in a GP Practice
- Experience working with EMIS web or other medical records software
- Knowledge of medical terminology

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £11.50 per hour

Expected hours: 20 - 37.5 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday

Work Location: In person