Connections Assistant

3 months ago


Salford, United Kingdom ENWL Full time

Electricity North West has an exciting opportunity for a collaborative and inclusive Connections Assistant to join our thriving team. This full-time role is based in Salford and offers a salary of up to £32.720,04 p/a and excellent benefits.

As a Connections Assistant, you will work as part of a team, reporting to the Business Connections Delivery Manager, ensuring that all Connections Design and Delivery needs are processed and delivered in accordance with customer requirements, regulatory and Electricity North West’s standards of service. A key part of your role is to respond to both internal and external customer enquiries over the phone and in writing, providing accurate responses and where required, offering advice to customers on specific and general aspects of the departments work.

If you were already in this Connections Assistant role, here are some of the areas you would have been working in this week:
Producing quality work orders for issue to Delivery Partners in accordance with Electricity North West standards of service
Preparing Construction and Developer Packs for the Construction Team, Delivery Partners and Customers
Requesting Legal Consents and obtaining regular updates, and communicating with the customer, Project Engineers and Delivery Partners
Proactively monitoring projects to ensure delivery against the customer’s requested ‘power on date’ and maintaining regular contact with customers to provide excellent customer service

An NVQ Customer Service level 3 qualification or equivalent
Proven experience working in a customer service environment
An understanding of, or be prepared to learn, Connections Guaranteed Standards of Performance
Proficient in the use of Office 365
Working knowledge of SAP (desirable)

In return for your dedication, collaboration and commitment, you'll receive a generous salary of up to £32.720,04 p/a and a benefits package and join a welcoming and inclusive culture. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:
An annual bonus scheme
Twenty-five days annual leave increasing with length of service
Private healthcare
An employee rewards portal offering discounts on several well-known brands
A market-leading contributory pension scheme
Employee assistance programme and opportunity for professional development through our L&D function.

We’re champions of the North West, and we’re proud that our electricity network connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between. A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry, and as the region's network operator, it’s our responsibility to lead the way, help the North West to decarbonise and pave the way for the growth of renewable energy. Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.



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