Housing Solutions Officer

2 months ago


London, United Kingdom Ealing Council Full time

Job description

This team makes up the frontline of our busy housing service, which deals with customers with a huge variety of housing needs and aspirations. Our aim is to provide excellent customer service and the best advice to each individual. We offer creative housing solutions as well as making statutory decisions under the Homelessness Reduction Act 2017.

In a challenging housing market, our main focus is to help our customers, by preventing and relieving homelessness. The role is remote working at the moment but this is not guaranteed to be the future pattern.

***The Jobs**

**Housing Solutions Officer (Grade 7-10, salary) **This key role is at the frontline of Ealing’s Housing service. The role is wide and varied and post-holders will provide an excellent customer-focussed service, designed to give helpful but realistic housing options advice and to do casework to resolve housing problems.

**Grades 8-10-**for those with housing or related relevant experience. The starting grade will be either grade 8 or grade 9, depending on the level of experience. Please note, Grade 10 is a restricted grade, restricted to officers appointed to cover extra duties.

Officers will deal directly with customers, create housing plans for them, work with them to solve their housing problems and assess the council’s legal duties to them.



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