Tenancy Administrator

5 months ago

Crawley, United Kingdom Leaders Romans Group Full time

**Leaders Romans Group are looking for a driven individual to join our successful Crawley branch as their new Tenancy Administrator. If you are someone who can see yourself thriving on delivering that exceptional service, this is the role for you.**

**Customer Service experience is desirable for this role; however, it is not essential**. **We will train you** You just need to be passionate about the service you offer and bravely step out of your comfort zone to provide the best service, pride yourself on integrity and respect your peers by knowing you are working as one team to achieve the same goal.

**Your role**: Tenancy Administrator

**Location**: Crawley

**Salary**:£21k - 23k pa

We have a long list of **benefits** which is just our way of giving back to recognise our employee’s hard work. Here are just a few:

- Generous Holiday allowance, increasing by 1 day per year based on service. Bank holidays included.
- Carry over holiday allowances to the following year
- Salary sacrifice pension - more money in your pocket through NI savings
- Employee assistance programme including access to a virtual GP 24/7 and mental health first aiders
- Birthday prize draw
- Eye care vouchers
- Staff retail, utilities and holiday discounts including experience days
- Refer a friend bonus
- Department business referrals bonus’s

**What will your day to day look like?**
- Full use of Propco System using workflows, mailmerge, confirming Tenancies, checking in of Tenants.
- Processing and chasing Tenant references, liaising with reference providers and employers/landlords if necessary, adding Guarantors, if required.
- Raising invoices for initial monies
- Drawing up Tenancy Agreements and sending via Docusign.
- Ensuring all Tenancy Agreements are signed by both Tenants, Landlords and Guarantors (if applicable), prior to the Tenancy commencing.
- Ensuring all initial monies are paid before the commencement of Tenancy
- Book Check Ins & Check Outs with Inventory clerks
- Creating works orders for gas / electric safety certificates and ensuring they are in place by the time the Tenancy commences and copies have been supplied to the Tenants
- Adding fees for Landlords and Tenants
- Checking Right To Rent Documents are all stamped and in date.
- Exchange of Contracts
- Ensuring Tenant Deposits are registered and the Certificate sent to the Tenants
- Liaising with sales team & accounts department
- Administering of Contract Terminations and drawing up Section 21 documents for serving.
- Processing Change of Sharers, ensuring new contracts are in place
- Processing Deposit Refunds to Tenants
- Processing NDO to Deposit paperwork and Deposit to NDO
- Processing Change of Service/Change of Owner workflows
- Liaising between Landlord and Tenant providing an exacting service standard throughout the initial process of setting up a let
- Assisting the office at time to time with issues/problems that occur while processing the let.

During the recruitment process you will speak to one of our Recruitment Partners initially who will support you through the process. You will have a chance to speak to your potential new manager and Regional Director face to face.

We do not accept speculative CV’s from recruitment agencies.

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