Client Services Customer Support Agent

3 days ago


Bradford, United Kingdom C&M Executive Recruitment Full time

**Client services - Customer support coordinator** - Required for this global TMC with an office based in Bradford. They are looking for a travel industry professional, who has a strong customer services background ideally in corporate travel looking for a change. Salary up to 28k plus benefits

**Client services - Customer support coordinators duties**
- Maintain a high level of understanding of all internal systems and processes and ensure a consistent service is delivered to all customers
- Provide strong support to customers, colleagues and internal customers, in relation to operational areas of the business
- Support the Client Managers by attending customer calls where necessary. Owning aspects of the agenda to participate fully and provide appropriate feedback and solutions in response to customer queries.
- Trouble-shooting client queries in relation to system related issues, (Technical Support) and general day to day operational issues.
- Management Information, bookings - post billing, invoices, customer engagement, general account management activity, booker issues and engagement

**Client services - Customer support coordinator skills required**
- Experience working in a customer support role within travel
- Business travel experience would be a major advantage
- Clear and professional telephone manner
- Able to come into the office in Bradford a few days per week.



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