Call Centre Operator
2 weeks ago
**Responsibilities**:
- Answer incoming calls professionally and provide information about products and services
- Identify and escalate priority issues
- Keep records of customer interactions and transactions
- Follow communication procedures, guidelines, and policies
- Upsell products and services when appropriate
- Perform data entry tasks accurately
**Skills**:
- Proficient in English
- Ability to analyze situations and provide solutions
- Excellent phone etiquette with strong communication skills
**Job Types**: Full-time, Permanent
Pay: From £24,464.22 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 28/05/2024
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