Technical Writer

4 months ago

Bristol, United Kingdom Cabinet Office Full time

**Details**:
**Reference number**:

- 348408**Salary**:

- £40,850 - £44,260- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- Cabinet Office Digital**Type of role**:

- Digital**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, ManchesterAbout the job

**Job summary**:
The Cabinet Office is the centre of government. Its purpose is: to maintain the integrity of the Union, co-ordinate the security of the realm and sustain a flourishing democracy; to support the design and implementation of HM Government’s policies and the Prime Minister’s priorities; and to ensure the delivery of the finest public services by attracting and developing the best public servants and improving the efficiency of government.

Cabinet Office Digital is the Government Digital and Data hub for the Cabinet Office.

We are creating a digital culture where user needs are at the heart of everything we build and through data democratisation, automation, governance, convergence and consolidation we will support creating a better Cabinet Office of the future.

We are transforming ourselves to be even more effective and efficient in the way we service our users' needs. This exciting transformation programme will shape the organisation, our ways of working, our engagement model and our "delivery engine", enabling CO Digital to become a product centric organisation and delivering through a highly matrixed portfolio of projects and programmes. As both Digital Partner and/or Digital Delivery Partner we advise and assure business units and Arm’s-Length Bodies in developing their own digital capabilities, as well as taking on delivery responsibilities ourselves where relevant.

We have structured ourselves into eight critical functions to realise this vision - Product, Portfolio, Enterprise Services, Technology, Cyber, Data, Strategy & Digital Transformation and People & Business Services.

**Job description**:
The Enterprise Services function is part of Cabinet Office Digital. It provides, maintains and supports the IT services (hosted and public cloud IT infrastructure, telephony, network security, internet connectivity, Local Area Networks, WiFi, end-user devices, cloud capability and full software portfolio) relied upon by the entire Cabinet Office. Our user base of over ten thousand includes the Cabinet Office, Crown Commercial Services, Government Property Agency and a number of ministers.

You will influence how Enterprise Services communicates to thousands of staff based across the UK, developing communication templates and workflows that ensure the right level of information is provided to the right people at the right time - as part of providing an excellent IT service at the heart of government.

**Responsibilities**
- Work with technology and process experts on a variety of teams to get an in-depth understanding of relevant programmes and projects to develop content (including website content, user guides, surveys and briefings) for multiple complex changes
- Communicate with stakeholders at all levels, including managing senior stakeholder expectations
- Work closely with the Delivery team to create and maintain a communication plan for all projects to contribute to the planning and delivery of the team’s portfolio roadmap; help promote better communications across the team and across government
- Use a variety of software to maintain and update user and group distribution lists
- Lead the existing IT service communications processes, reviews and approvals while driving improvement through standardisation and user/stakeholder feedback loops
- Understand the GOV.UK style guide and align content appropriately

**Person specification**:
**Essential skills**:

- A deep understanding of IT to translate and write communications for technical services with both technical and non-technical audiences in mind
- Impeccable writing skills, and a working knowledge of plain English/plain language or Simplified Technical English (STE)
- Strong stakeholder management and interpersonal skills to extract knowledge from technical and process experts
- An ability to work in a fast-paced environment and deliver to deadlines while coordinating work across distributed teams
- An ability to identify and deliver the most appropriate type of content (for example, written or visual) for a particular user need
- A positive and proactive approach to service delivery and getting things done
- The confidence to showcase your work, challenge poor documentation practices, and receive constructive feedback from peers.

**Desirable skills**:

- An understanding of Agile working practices and working with Agile teams.
- Using Google Workspace tools (such as Google Forms, Gmail and Groups) to understand, prepare and publish/

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