Hotel Receptionist

2 weeks ago


London, United Kingdom Chesham Hotel London Full time

Job Summary:
As the first point of contact for our company, you will play a crucial role in creating a positive and welcoming atmosphere for our guests at Boutique 5 Star hotel in the Heart of SW1.

**Who are we?**

A Tulip Hotels Ltd, which owns number of properties in Mediterranean with its first property opening in London.

**About You**:

- Previous hotel reception experience is required not mandatory ideally within a 4- or 5-star hotel operation.
- Demonstrates excellent attention to detail and customer service skills.
- Impeccable command of the English language both written and spoken.
- Flexible in working shifts

**In your role you will**:

- Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, and issuing room key in accordance with property policies and procedures.
- Actively listen and respond positively to guest questions, concerns, complaints or requests using brand or property specific process.
- Answer telephones using brand standards and appropriate etiquette.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Contact appropriate individual or department (e.g., Concierge, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Make reservations for Members during out of office hours.

**We will offer you**:

- 28 annual holidays increasing with length of service.
- Great discounted room rates for your family at Our Hotels.
- Complimentary meal on duty
- Uniform and complimentary dry-cleaning service
- Learning and Development
- Recognition Awards and Associate Relations Events
- Recommend a Friend Bonus
- Wellbeing benefits including health cash plan, eye care vouchers.
- Pension Schem

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.

We look forward to hearing from you

**Salary**: £11.00-£13.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Flexitime
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person

Application deadline: 15/04/2024
Expected start date: 29/04/2024


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