Kilian & Frederic Malle - Retail Field Trainer

5 months ago

London, United Kingdom The Estée Lauder Companies Full time

THE ROLE:
Kilian Paris & Frederic Malle has an exciting new opportunity for a Retail Experience Ambassador. This role will be instrumental in leading the teams across the cluster of brands in service and excellence on counter through coaching and events, and to ensure the highest standards of in-store training to achieve all brand goals.
Reporting to the Area Sales and Education Manager and assisting the National Education Manager, you will be responsible for delivering the sales and education strategies in store and ensuring the consistent implementation and follow up of all educational programmes and initiatives.

The emphasis of this role comprises of regular in store field visits to support the onboarding of new employees, review programmes and customer service standards, identify sales and training opportunities and plan a focused response together with the sales and education manager.

In addition, the Kilian Paris & Frederic Malle Retail Experience Ambassador will assist the National Education Manager with the development of the in-store coaches, events teams and classroom training.

KEY RESPONSIBILITIES:

- Execute in-store onboarding of new team members and prepare them for their Certification assessments
- Assist National Education Manager with Basic and Seasonal Seminar
- Plan a calendar of store visits based on business needs and strategic priorities
- Motivate and inspire team members at counter
- Identify talent within the team of Specialists and support in the development of their coaching skills
- Review on-counter standards such as Visual Merchandising, hygiene protocols and grooming guidelines
- Run in-store and virtual training seminars
- Work collaboratively with Sales and Education Managers, Specialists and in-store Management teams to identify business opportunities and drive retail sales
- Be a Brand Ambassador exemplifying Philosophy, Brand Culture, Artistry Techniques and fragrance knowledge across all three brands
- Translate makeup artistry and fragrance passion into sales that meet and exceed daily and event sales goals
- Work with and develop in-store coaching teams
- Lead and execute in-store events
- Be the social media touchpoint for all counter content online communication to drive sales and brand awareness.
- Regular travel outside of London will be required

ABOUT OUR BRANDS:
KILIAN PARIS
- ‘The most important trait of a Kilian Ambassador is one who embodies our brand motto of ‘Don’t be Shy’. It is a part of our culture, it is who we are and it lives in everything we do’_ - Kilian Hennessy

Kilian Hennessy, considers the KILIAN Bar as the ultimate playground, that allows Ambassadors to unleash a side of themselves that is never shy.

The Bar is open for seating, and our Ambassadors play the role of exceptional hosts; offering welcome shots, recommending menu services, and revealing a world of olfactive exploration, while using a unique language that can only be spoken at a KILIAN Paris Bar.

At the heart of the experience, are the conversations that take place at the Bar between our Ambassadors and our guests, an unforgettable consultation that leaves our customers walking away blushing.

It is through this immersive experience that one is welcomed to truly own the night.

FREDERIC MALLE

Editions de Parfums Frédéric Malle can be described as comfortable luxury, a place where time can be suspended.

It’s a special workplace that kindles cultural and intellectual energy.

We seek individuals who can bring their ideas to our highly personalized approach.

**Where Frédéric Malle gives time and expertise to perfumers,**

**Our Perfume Advisors give time and expertise to customers.**

***

For Frédéric Malle, personal service is a trademark of our luxury house.

Our stores are a place to receive customers in a thoughtfully designed space, like a residence, and to make them feel truly welcome, like a private guest.

A place made to encourage dialogue with experienced perfume specialists, capable of offering personalized advice to help them find among the different works in the collection those that will be a true echo of their personality.

***

**Qualifications**
EXPERIENCE AND SKILLS REQUIRED:

- Possess proven leadership and development skills gained withing the retail beauty industry or hospitality
- Have passion for fragrance and hosting events
- A flair for building strong collaborative relationships
- Ability to analyse a business, identify opportunities and create a focused action plan
- Proven ability to meet and exceed sales targets

**Job**: Retail - Store

**Primary Location**: Europe, Middle East, Africa-GB-ENG-London

**Job Type**: Standard

**Schedule**: Full-time

**Shift**: Variable

**Job Number**: 2310318

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