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Lettings Associate/resident Services Advisor

4 weeks ago

Sheffield, United Kingdom Benchmark Recruit Full time

**The Dream Career**:
Lettings Associate/Resident Services Advisor

**The Location**:
Sheffield City Centre

**The Benefits**:
Location situated in the heart of Sheffield city centre

Working as part of a brilliant team

Annual commission

**The Hours**:
Full time 40 hours per week

Monday - Friday + weekend working on a rota (approx one weekend a month)

**The Salary**:
Up to £28,000 DOE + 10% annual bonus

**The Job Role**:
We are proudly working with a wonderful business who have just completed building 335 apartments located in the heart of Sheffield city centre. Our client designs and builds bespoke buildings across the UK, and their new premises in Sheffield are likely to be extremely popular and snapped up quickly.

Typical duties for this position will include the following;
- First point of contact for all existing and prospective residents
- Conducting viewings and answering questions from prospective residents
- Negotiating lease agreements
- Working to KPIs to achieve full occupancy as soon as possible
- Managing the reference process to ensure residents can move in swiftly
- Retaining existing residents by negotiating terms and renewing their lease
- Reletting vacant apartments as soon as possible
- Management of check-in and check-out
- Carrying out inspections on properties when required
- Working with the wider team to manage any maintenance requests/repairs
- Delivering exceptional customer service at all times to residents - always going above and beyond to deliver a warm, welcoming environment
- Managing any residents questions or complaints in a timely manner
- Actively seeking feedback from residents to continually review the service given and make improvements
- Working with the wider team to actively promote community engagement
- Regularly conducting walk arounds of the building to ensure all grounds, services and amenities meet established standards
- Genuine passion for delivering exceptional customer service
- Proven sales experience
- Confident hitting sales targets
- A good sales mentality to ensure that the building reaches full occupancy
- Highly organised
- Ability to work well in a fast-paced environment
- Experience negotiating contracts and renewals
- Experience working within residential property or property management is advantageous
- Excellent problem-solving skills
- Professional
- Personable and able to build relationships with people easily
- Knowledge of Health and Safety
- Happy working as part of a team

This is a truly exciting opportunity, and we would be very happy to answer any questions you may have about this role. Please get in touch with Natalie for more information.

**Job Types**: Full-time, Permanent

**Salary**: Up to £28,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

Work Location: In person

Reference ID: VR/45950

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