IT Support Assistant

3 months ago

Newton Abbot, United Kingdom Nutri-Link Ltd Full time

Overview:
Join our IT team as an IT Support Assistant, where your expertise will be crucial in offering first-level technical support for our computer systems, hardware, software and websites. Your role involves troubleshooting, diagnosing, and resolving technical issues, as well as implementing effective solutions.

Work Schedule:
Standard hours are Monday to Friday, 9am-5pm, with occasional after-hours work to meet the company's operational requirements.

Essential Duties:

- Ensure continuous operation and address technical issues across our IT landscape.
- Offer first-level support to staff and clients, resolving technical concerns efficiently.
- Conduct hardware maintenance and replacements as needed.
- Assist second-level support with documentation, reporting, and problem-solving.
- Liaise with external service providers for issue resolution.
- Manage user accounts and assist with access-related queries.
- Prioritize and handle various IT issues, ensuring timely resolution.
- Assist with website maintenance and content updates.
- Support data and system backups and recovery processes.
- Serve as the primary contact for IT inquiries, providing immediate help or escalating complex issues.
- Maintain accurate logs of IT incidents and service requests.
- Execute routine checks for IT system integrity and performance.
- Address network connectivity issues, including Wi-Fi and LAN.
- Educate staff on IT systems, security protocols, and best practices.
- Maintain a comprehensive inventory of IT assets and supplies.
- Contribute to IT documentation, including procedures, knowledge bases, and FAQs.
- Participate in testing system updates and new developments, and refining disaster recovery plans.
- Support the IT Manager with miscellaneous tasks as needed.

Required Qualifications and Competencies:

- Proficiency in Sage200, Oracle NetSuite (Or other ERP Systems), Magento, WordPress, and various Microsoft products.
- Solid background in IT support or a related discipline with robust troubleshooting and problem-solving skills.
- Ability to handle and prioritize tasks efficiently, with a proactive mindset.
- Strong communication abilities, fluency in English, and the capacity to educate and assist team members.
- Dedicated to ongoing personal and professional IT development.

What You'll Gain:

- An engaging position within a collaborative and forward-thinking team.
- Ample opportunities for skill enhancement.
- A competitive remuneration package, complete with benefits.

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: IT Support Assistant

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