Relocation Coordinator

A Relocation Coordinator position is available to join our client's existing international and domestic household goods removal team in Suffolk.

**Responsibilities**:

- Customers primary point of contact through their removals journey.
- Interacting and communicating effectively with their removal Customers, Operations, Partners, and Suppliers for the movement of goods within the UK and internationally removals.
- Professionally following up on removal inquiries in a timely manner
- Completing insurance forms, customs clearances, and international border control.
- Booking removal services entails calculating and preparing removal quotes as needed.
- Invoicing for work completed on time.
- Organizing pre-removal surveys with clients.
- Maintaining relationships and providing excellent customer service at all times during the removal process.
- Update the social media accounts of the removal company.
- Calculate volumes, quotes, and exchange rates to generate national and international removal quotations.
- Responding to removal client inquiries and complaints, as well as identifying areas for improvement.
- All systems and records are updated as needed.
- Profitability should be maximised while removal service standards should be maintained.