Distribution Manager

4 days ago

London, United Kingdom Travel Trade Recruitment Full time

Are you a Distribution Manager looking for a New Opportunity? As the Distribution Manager you will be responsible for making sure the reservations platform operates 24/7 and drives reservations to hotels seamlessly.

As part of a small Distribution team, the responsibilities of the _Distribution Manager _role include, but are not limited to the following:
**Job Description**:

- Maintaining the quality of the Central Reservation System SynXis and offering technical support to the Revenue Account Managers and Hoteliers, opening, and following up cases
- Handling requests for set up, on-going maintenance and troubleshooting of CRS interface integrations with PMS, Channel Managers, RMS.
- Handling requests for set up, on-going maintenance and troubleshooting of the OTAs Channel Connect functionality within the reservation system
- Preparing and updating supporting documents, manuals, and presentations for internal and external use
- Handling GDS rate linking requests and GDS troubleshooting queries
- Assisting with the set-up and ongoing maintenance of the Internet Booking Engine for hotel websites
- Assisting with the loading marketing programmes (rates) within the reservation system
- Supporting the Product Integration team with the new hotels build process.
- Assisting with any other ad-hoc Distribution opportunities and challenges of the day
- Monitoring the Distribution Helpdesk inbox and actioning all queries from member hotels
- Timely preparation of ad hoc reports for internal and external use
- Maintaining guest privacy and organisation reputation by keeping information confidential
- Responsible for ensuring that the highest level of customer satisfaction is guaranteed to every guest query
- Responsible for updating content and documents

Skills Required:

- Have a working knowledge of SHS SynXis CR
- Have a working knowledge of PMS, CRS & GDS and/or other travel distribution systems.
- Have good knowledge of at least one Channel Management system
- Have good knowledge of Microsoft Excel, and preferably also Word and PowerPoint
- Have Front of House customer service experience and/or reservation/revenue experience in the hotel industry
- Have great analytical abilities to interpret statistical data and have thorough attention to detail
- Be confident and able to speak to hotels, often in technical terms and in stressful circumstances
- Have a flexible approach to working hours to ensure completion of projects
- Be highly organised and self-motivated, be a great team player with a strong ability to self-manage
- Preferably be qualified with a bachelor's degree and with at least 3 years' experience in the hotel industry (ideally within the luxury sector)
- Be fluent in English and with a second language (preferable)
- Have excellent verbal and written communication skills

The Package:

- The salary for this role is between £30,000 and £35,000 per annum
- 25 days holiday per year (pro rata)
- Discretionary bonus (capped at 20% of annual salary)

Interested:

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