Funeral Service Arranger

1 month ago


StocktonOnTees, United Kingdom Dignity Funerals Full time

Relph Funeral Directors in Stockton-on-Tees are looking for a compassionate, dedicated individual to join our committed team as a part time Funeral Service Arranger. This position is working 19.32 hours per week, Monday & Tuesday 09:00am - 17:00pm and Wednesday 09:00am-13:00pm, with an annual salary of £11,513.17.

Our team are paramount to the quality of care we provide. Most of our staff members have been with Relph’s for over 15 years. The values of our founding family remain at the heart of all that we do; our team have a passion for helping people and conducts every aspect of their roles with kindness, compassion and professionalism.

We are dedicated to helping the local community by providing the highest standard of funeral care. We pride ourselves on the quality of service that we provide to all of the families we support. Our funeral home is located in the small parade of shops on Rimswell Road, Stockton, you can reach our Stockton funeral home from surrounding areas including Rimswell, Fairfield and Hartburn Village.

Alongside a highly collaborative, supportive team, we will give you the room to stretch and develop within the industry. With both training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you are delivered full training to confidently perform this role and will also promote your progression. Alongside this, Dignity Plc really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools, access to financial support and a broad range of benefits

**What Will I Be Doing As A Funeral Service Arranger?**

As a Funeral Service Arranger, you will be one of the very first points of contact for our families. You are going to be the coordinator that supports our families, arranges the funerals and works alongside our teams to ensure that the funerals are delivered at the highest standard, whilst also meeting the personable requests of the families.

**Other duties will include**:

- Create a welcoming, safe and caring atmosphere
- Arrange funerals according to Company guidelines ensuring that the full range of services and products are offered, thereby addressing the needs of the client
- Maintain excellent service to client’s who telephone or call the branch
- Be available for clients to visit the deceased during office hours and out of hours by arrangement to company standards and guidelines

**What Do I Need?**
- A Full UK Driving Licence.
- Previous experience within a Customer Service or Administrative position.
- Proactive approach and ability to communicate effectively with a wide range of people.
- Comfortable coming into contact with the deceased through the Chapel of Rest visits.
- Presentable at all times, acting with professional conduct and showing empathy.
- Excellent attention to detail is essential.
- A passion for customer service.

**Advantageous**:

- Previous experience in the industry, though this is not required, as full training will be provided.

**What do you get?**
- An annual salary of £11,513.17.
- Pro-Rata days holiday + bank holidays.
- Sick pay eligibility after 12-month qualifying period.
- Life Assurance 2 x salary.
- Company Pension Scheme.
- Opportunity to enrol on several of our apprenticeship schemes.

**What are the next steps?**

**Equality, Diversity and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.



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