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Casual Funeral Service Operative

5 months ago

StokeonTrent, United Kingdom Dignity Funerals Full time

**Casual Funeral Service Operative**

**Casual - as and when required**

**H Dale Funeral Directors, Longton**

**£10.94 per hour + on call ancillary payments**

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness and care.

We offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest in our staff, premises and vehicles so that we can ensure clients and their loved ones receive the highest standard of care. Every day, we want to exceed our customers’ expectations, we aim to do this by persistently delivering excellent client service through the continued dedication of our people.

**We are H. Dale Funeral Directors and it is with pride and dignity that we serve Longton, Adderley Green, Weston Coyney, Hulme, Dresden, Normacot, Fenton, Newcastle-under-Lyme and the rest of Stoke-on-Trent.**

**Using our many years of experience, we are here to arrange a farewell that is truly special to you. It is our duty to listen to your every need and want and organise your loved one’s funeral to be a reflection of their life.**

**You are in control of every aspect of your loved one's goodbye; we can cater to your every wish. We have expertise in all types of funerals; whether you would like a cremation or a traditional or religious funeral or a woodland burial, we can help. It is our aim to make your loved one’s funeral distinct and unique that expresses the way they lived their life.**

**H Dale Funeral Directors are looking for a dedicated, professional and empathetic individual to join our committed and collaborative team as a Funeral Service Operative. Our values: Professional, Compassion, Respect & Knowledge form the basis of all our interactions and recognising this, you will be giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity.**

Alongside a highly collaborative, supportive team, we will give you the room to stretch and develop within the industry. With both training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you are delivered full training to confidently perform this role and will also promote your progression. Alongside this, Dignity Plc really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools, access to financial support and a broad range of benefits

**What Will I Be Doing as A Funeral Service Operative?**

As a Funeral Service Operative, you will be at the very heart and focal point of our business, persistently delivering consistently high levels of client services to the deceased and their families.

Some of our posts will require you to assist our on-call rota at night and on the weekend, though this will be fully discussed with you throughout the recruitment process.

**Other duties will include**:

- Preparing and ensuring the cleanliness of vehicles
- Aid with bringing the deceased into our care
- Being part of the funeral service by bearing the coffin and driving company vehicles
- Assisting the Funeral Director with pre-funeral checks including route planning and address checking.

**What Do I Need?**
- A full UK driving licence
- Good level of physical fitness, as this role will involve heavy lifting duties
- The necessary documentation for a basic DBS, reference & driving licence check.
- Pride in your appearance, ensuring you are always professional
- A caring and empathetic nature
- The determination to deliver excellent client services

**Advantageous**:

- Previous experience in the industry, though this is not required, as full training will be provided.

**The Benefits**:

- Flexible working hours
- Work around personal/other work commitments.
- Opportunity to work and give something back to your local community

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**Equality, Diversity and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.

**Job ID: 4537