Customer Service
2 days ago
**Job Title**:Customer Services / Order Management
**Reports To**:Site Manager
**Main Responsibilities**
- Coordinate internally and externally with customers and other colleagues and departments, to ensure smooth and effective processing of daily activities.
- Achieve prompt and accurate responses to warehouse / customer enquiries.
**Principle Activities**
- Build customer relationships and manage all customer expectations.
- Liaise with all external suppliers / freight providers to resolve delivery queries, including: Late / Missing / ETA’s / Damages / Collection Requests / Stock Enquiries
- Insurance claims: Update all databases and appropriate software systems by customer, as required, on a daily basis.
- Internal updates to include: SAP data entry / LFS WMS / Excel Spreadsheets - Customer / Internal, for KPI reporting and invoicing purposes.
- Resolve any outbound delivery enquiries, including POD management / insurance claims procedure.
- Investigate all customer stock enquiries and coordinate with warehouse operation / inventory controllers to resolve.
- Keep records for KPI reporting and attend customer service review meetings, as / when requested.
- Process all sales orders onto WMS and allocate to warehouse for picking and despatch, in a timely manner.
- Create all despatch documentation, including: labels / delivery notes / seals / catalogue numbers.
- Ensure warehouse has all information required to process customer picks accurately and efficiently.
- Liaise with Nissin Transport to arrange deliveries. Arrange any bookings as required.
- Update customers on delivery requirements / special arrangements.
- Collate and file all documentation: Delivery notes / Proof of deliveries
- Update all software systems where required, including pick adjustments S01
- Any other ad hoc duties as required.
**Health and Safety**
- Enforce safe and clean working practices and ensure all company health and safety procedures are adhered to by all staff.
- Ensure faulty equipment, unsafe practices, workplace accidents, and any other potential hazards are reported to the Site Manager.
- Make sure all facilities are safe and secure at all times.
- Manage the requirement to maintain a clean and tidy working environment.
- Ensure all staff and visitors wear PPE within designated areas.
Salary £20-£23K
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