Workplace Facilities Assistant

2 weeks ago

Bristol, United Kingdom Arcadis Full time

At Arcadis we focus on attracting, retaining and developing people who share our passion and commitment to improve quality of life. In return we offer you the opportunity to transform your world and the world around you, that could be through client work, upskilling yourself, championing equality and inclusion or getting involved in charity work, to name just a few. Our people value different perspectives, they care about the sustainability of our planet and dare to shape the future.

One of our core values is ‘people first’, and supported by our Lovinklaan foundation, we invest in you for the long term, to ensure you reach your full potential. You’ll have the opportunity to own your career and work on industry-defining projects, finding solutions to real challenges that make a difference to people’s lives. You’re encouraged to have a growth mindset and are given the space to develop personally and professionally, building a flexible career that works for you.

The Workplace team, work directly for Arcadis and provide a Facilities Management service to our offices and colleagues. We are looking for a new Workplace Facilities Assistant to join our South West hub based at our Bristol office and supporting locations in Cardiff and Exeter. Facilities Management experience is not required, but an enthusiasm for providing first class customer services is essential and we can help you learn the rest. Facilities management is a growing industry and is gathering more recognition, this is an ideal job for someone who would like to start a career in this area.

**Role description**:

- Working as part of the Workplace Facilities team supporting the business and acting as the first point of contact for Arcadis staff and Visitors
- Provide a comprehensive Workplace Facilities Management service including providing a high quality customer service and technical support provision to all the users of Arcadis UK Offices.
- Understanding and using relevant Facilities Management procedures and processes, to ensure consistency and compliance

**Role accountabilities**:

- Work as a team to provide the agreed facilities management service, including the provision of a reception service.
- Use Facilities Management tools including a helpdesk, document management, and booking systems to accurately record information and escalate any issues.
- Resolve day to day office operational issues and escalate appropriately where necessary.
- Understand and use Facilities Management procedures and processes to carry out and record tasks and activities
- Develop an understanding of Facilities management health and safety and environmental management responsibilities and contribute to their compliance.
- Support Workplace Facilities Manager in the management of the office and provision of the facilities management agreed services for the office.

**Qualifications & Experience**:

- Proficient in Microsoft Office
- Excellent Communication skills
- Previous experience as an in a facilities management, administrative or customer service role.

Why Become an Arcadian?

Our work with clients has a direct impact on people’s lives and on the planet. We make moving, living and belonging in cities safer, more resilient and more sustainable. By partnering with our clients as responsible custodians of our earth's resources, we can create a sustainable planet.

We continue to think of new ways to make positive impacts and create better experiences for people; data driven and digital solutions have become part of the Arcadis DNA. Working together with clients and using techniques like design thinking, we can get to the heart of our clients’ most pressing challenges and work together to solve them.

As a global business, we have committed to support five of the UN’s Sustainable Development Goals to ensure that our projects contribute to a better and more sustainable future for all. But it’s not just the work that we do on client projects that benefits communities and our planet. As a global business, we are committed to making a positive impact to society by supporting local communities where we operate.

To help protect our planet, we monitor and measure non-financial information to inform business decisions and reduce our own environmental impact as part of our commitment to be net zero carbon as a global company by 2030.

Our Commitment to Equality, Diversity, Inclusion & Belonging:
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+

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