Workplace Assistant

4 months ago

Bristol, United Kingdom Mainstay Facilities Full time

Job role: Workplace Assistant

Location: Bristol, BS1

Hours: Monday - Friday 9am-5pm

**Salary**: £24,148.80 per annum

Reports to: Workplace Manager

**The job role**

An exciting opportunity has arisen to join a prestigious, diverse and vibrant office building in the centre of Bristol. This position is the "heart & soul" of the building incorporating Front Desk duties, security, events/meeting rooms and basic IT solving. The week is varied and interesting in a modern, friendly environment with no two days the same.

**Purpose of Job**

Responsible for the front of house customer experience, security responsibilities ( key management, CCTV monitoring, etc) engaging with building users and visitors, problem solving etc. The successful job holder will be passionate about service delivery and ensure all activity is focused on adding value to our customer experience. The role will involve extensive customer interactions working to continually evolve and improve our service in line with our customers' expectations.

Aspects of the job will include:

- Greeting customers, visitors, contractors etc - First impression of site
- Meeting room involvement / porterage / set up / catering.
- Regular patrols inside and externally
- Attention to the smallest details that will enhance this prestigious working environment.
- Resolve minor IT issues.
- Provide information / assist with office requests.
- Log maintenance jobs for onsite Engineer ( BMT ) and wider Workplace Team
- Help maintain a clean, pleasant work area.
- Update/complete spreadsheets (Word, Excel etc) - able to use a smart phone, tablet and web-based tools.
- Ensure service delivery standards are in line with/and exceed client expectations.
- Support Housekeepers and all colleagues as appropriate, including sharing of best practice and ensuring service consistency.
- To build and maintain strong relationships with all building users.
- To help maintain high standards in the presentation, cleanliness and safety of the site.
- Respond to requests for cleaning, porterage and maintenance tasks during the day.
- To report emergencies eg building faults to WPM.
- To advise the WPM on stock levels of consumable items eg stationary, grit, cleaning products etc. and arrange, if instructed to replenish supplies.
- To assist in maintaining the security of all areas and its contents, this will include opening/ closing of the site.
- Ensure all customer and client communication, whatever the form, is answered in a timely manner and in accordance with the company's customer service standards.
- To interact and communicate with all occupiers, staff, visitors and colleagues in a courteous, professional and helpful manner at all times.
- To actively communicate with colleagues internally, along with our Ascot partners, to provide a "One Team" approach/attitude.
- CCTV monitoring/investigation.
- Car park duties (is applaicable).

**Customer Experience**
- Security & Exceptional Customer Service is the No1 priority.
- This role will help maintain an exemplary customer service culture within the property.
- Seek to continually improve the customer service delivery, reviewing, responding to and learning lessons, accepting change where possible & appropriate.
- Nurture robust customer relationships, understanding and exceeding their expectations, ensuring that services are organised and surpass those expectations.

**Experience and Personal Qualities**
- Experience in a customer focussed position
- Demonstrable experience of first-class Customer service
- SIA license desirable
- An uncompromising desire to achieve first class, customer-centric service delivery.
- Tenacity to overcome obstacles and a bounce-back ability to respond to setbacks.
- A real focus on attention to detail.
- Flexible approach - this role may include weekend working and early starts/late finishes.
- Good communicator.
- Great Team Player with ability to work in a Team but also alone in an environment of responsibility.
- Underlying desire to deliver the best customer experience possible.
- This job description describes the principal purpose and key elements of the job. It is a guide to the nature and main duties of the job as they currently exist, but it is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.

**Who are we?**

Mainstay provide expertise in professional services to the property industry through our highly skilled teams. We’re committed to delivering the highest levels of service, to support our customers and clients with market-leading professional services and strive to be the UK’s leading professional services provider.

We pride ourselves on our people and their expert knowledge and experience, combined with our use of technology and data, to allow us to lead the way in providing the UK’s property sector with the services that they require. Together we aim to deliver consistently and provide customers and clients with con

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