Quality Assurance Officer
6 months ago
**Hales Home Care is looking for a Quality Care Officer / Care Quality Assurance Officer / Quality Assessment Officer in Hull. Driver required.**
The **Quality Assurance Officer **will work within the operational team to ensure that care and support is being delivered to an exceptionally high standard, across the locality that the branch operates in.
As our **Quality Assurance Officer**, you will work closely with the Registered Manager in preparing detailed care assessments and daily routines, auditing the branch against the fundamental standards within the Health & Social Care Act 2014, along with supporting the office and care teams in achieving the requirements within contractual frameworks and that of Hales Homecare's own policies.
**Responsibilities include**:
- Assessing the care and support needs of new service users and creating person centred information to support care delivery
- Reviewing the care and support needs of existing service users
- Maintaining detailed and accurate records on our digital care management systems
- Creating detailed daily routines and risk assessment to support care workers in their duties
- Supporting the families of service users and acting as a conduit for information and guidance
- Supporting the investigation of care concerns when necessary and completing reports and notifications as required
- Ensuring the implementation and delivery of the Quality Assurance framework through an agreed programme of audit activity
- Undertaking audits as directed by the Registered Manager utilising the approved auditing tools
- Analysing audit data and prepare written reports on the audit findings when required
- Identifying hotspots within your locality and carry out planned & responsive spot checks on staff in the community as the business dictates, which may on occasion be outside of normal office 9-5 office hours
- Working with individual staff members in addressing any development needs in working practices through a supportive and mentoring approach
- The role of **Quality Assurance Officer** will also involve delivering care to our service users as well as potentially supporting on-call duties as and when required.
**Pay and Benefits**
Salary £24,000 per annum, holidays of up to 31 days per year, performance-related bonus, pension & life insurance, access to a whole host of discounts and benefits, FREE Blue Light Card, and a fantastic career development opportunity.
**If you are looking to progress to the next step in your Care career and a secure place to work, we would love to hear from you**
Pay: £24,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Schedule:
- Monday to Friday
**Experience**:
- Home care: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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