Receptionist / Administrator

4 weeks ago

London, United Kingdom Bupa Full time

**Receptionist / Administrator**

**Crossrail Canary Wharf, London, E14 5AR**

**Permanent**

**£25,000 + fantastic benefits**

**Full time - 40hrs per week (Shifts are Mon - Fri 6:45 -15:45 & 11:00-20:00. Saturdays will be on an adhoc basis)**

**Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.**

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

**Role Overview**

Are you looking to start your career in the corporate/professional world? Do you have outstanding customer service experience?

We’re looking for a Receptionist to join our team at our purpose-built Crossrail clinic right in the heart of Canary Wharf. As a Receptionist, you’ll be the backbone of the clinic, turning your hand to a bit of everything to support the smooth operation of the centre. If you’re an experienced Front of House Administrator with a strong focus and drive for world class customer service, then we’re keen to hear from you.

As a Receptionist, you’ll be the face of Bupa, and you’ll play a key role in making our customers visit to the centre that bit more comfortable. It’s not all front of house though, you’ll also support with the back-office admin, ensuring they continue to receive a great service after leaving the clinic. It can be demanding at times, but with the support of your colleagues and your team leader you’ll be able to leave at the end of the day knowing you’ve made a difference to each and every one of our customers.

**What you’ll do**:

- Complete all administrative tasks accurately and efficiently
- Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results
- Ensure all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms
- Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA
- Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure
- Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines
- Post - collect, open, date stamp, distribute incoming post, and post outgoing post.
- Generate letters as required by the business.
- Monitor stocks and order goods when required.
- Process invoices/delivery notes as per Bupa policy
- Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required.
- Offer an outstanding customer experience & put the customer at the centre of their health assessment

**What you’ll bring**:

- Proven experience delivering exceptional, client focussed customer service
- Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
- Care and empathy, people will be visiting with a variety of health concerns and you’ll need to provide a compassionate service
- Great time management and flexibility, you’ll need to switch tasks and support where needed throughout your shift
- Excellent attention to detail

**Why Bupa?**

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyo

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