Helpdesk Coordinator

3 months ago

Glasgow, United Kingdom Atalian Servest Full time

**Job Reference: TS/KC/01-08/927**

**Job Title: Helpdesk Coordinator**

**Location: Hillington Estate, Glasgow, G52**

**Salary: £26,700**

**Contract: Permanent**

**Working Pattern: Shift Work**

**Working Hours: Full time**

**Business Overview**

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

**Job Overview**

We are currently recruiting for an engineering scheduler (resource planner) to join our passionate and driven team on our newly introduced 4-day working week model. The Engineering Planner plays a crucial role in coordinating and organising engineering daily workloads. They are responsible for creating and implementing detailed plans, schedules, and workflows to ensure the successful completion of engineering jobs in line with client agreements.

**Benefits**
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**Key Responsibilities**:

- First point of contact for our engineering colleagues - UK wide
- Schedule daily and weekly tasks to engineers using our in-house systems
- Manage engineering workloads against set attend and fix performance indicators
- Ensure daily calendars are up to date and have little to no gaps
- Ensure words are moved around as and when required to meet service-level agreements
- Identify potential risks and obstacles that may affect job timelines or quality, and develop contingency plans to mitigate those risks
- Raise purchase orders to suppliers on behalf of the field team
- Updating the database of quotations, engineering overtime and statutory compliance certification where requested
- Liaise with administration and operational management teams as and when required
- Adhere to work order financial limits and highlight to account management when that limit is set to breach
- Gather quote information from engineers to submit to the account management team

**About You**:

- **_ Applicants must have the right to work in the UK_**:

- Proven experience in project planning, scheduling, and coordination, preferably in an engineering or technical environment
- Strong knowledge of project management methodologies, tools, and techniques
- Proficiency in using project management software and tools for scheduling, resource management, and reporting
- Excellent organizational and time management skills, with the ability to prioritize tasks effectively
- Strong analytical and problem-solving abilities to anticipate and address project-related challenges
- Effective communication and interpersonal skills to collaborate with cross-functional teams and stakeholders
- Attention to detail and a commitment to ensuring high-quality project deliverables
- Ability to work under pressure and meet deadlines in a fast-paced environment
- Familiarity with engineering principles and practices is a plus

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

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