Food & Beverage Assistant (Morning)

4 weeks ago

Manchester, United Kingdom Lighthouse Hotel Management Full time

**Job Title: Food & Beverage Assistant**

**Location**: Manchester City Centre, United Kingdom

**Hotel Name**: The Reach at Piccadilly, a Tribute Portfolio by Marriott Hotel

**Position Type**: Part-Time

**Start Date**:March 2024

**About The Reach at Piccadilly**:
Welcome to The Reach at Piccadilly, the latest and most thrilling addition to Manchester City Centre's dynamic hospitality scene. Opening its doors in April 2024, The Reach is a 215-bedroom hotel that seamlessly blends contemporary design with exceptional service. As part of the renowned Tribute Portfolio by Marriott, we are dedicated to crafting unforgettable experiences for our guests, ensuring they feel valued and inspired from the moment they step foot into our hotel. Join our team as an F&B Assistant and be part of our exceptional hotel experience that will leave guests in awe

Are you someone who thrives on the energy of the morning, delivering exceptional service during the bustling breakfast hours? Or perhaps you find passion in creating memorable dining experiences in the vibrant atmosphere of the evening? If you're enthusiastic about both, we have the perfect opportunity for you to join our team as an F&B Assistant at The Reach, a prestigious 215-room hotel located in the heart of Piccadilly, Manchester.

**Responsibilities**:

- Greet and warmly welcome guests to the breakfast and evening restaurant areas, ensuring a pleasant and memorable dining experience.
- Assist guests in selecting from our delectable menus, offering recommendations, and accommodating special dietary requirements.
- Take accurate food and beverage orders, efficiently relaying them to the kitchen and bar teams.
- Serve dishes promptly and with attention to detail, ensuring a high level of customer satisfaction.
- Maintain cleanliness and organization of the dining areas, including setting up tables and replenishing food and beverage stations.
- Anticipate guest needs and provide personalized service to enhance their dining experience.
- Handle guest inquiries, concerns, and complaints professionally and promptly, seeking assistance from management when necessary.
- Collaborate with the kitchen and bar teams to ensure smooth operations and efficient service during all service hours.
- Uphold food safety and hygiene standards, following all health and safety guidelines.

**Requirements**:

- Previous experience in a similar role, preferably in a busy breakfast and evening restaurant service environment.
- Exceptional interpersonal and communication skills, engaging effectively with guests from diverse backgrounds.
- A positive and friendly attitude, with a genuine passion for delivering outstanding customer service.
- Strong organizational skills and the ability to multitask in a fast-paced setting.
- A proactive approach to problem-solving and the ability to remain calm under pressure.
- Flexibility to work early mornings, evenings, weekends, and holidays as required.
- Knowledge of food safety and hygiene regulations.
- A team player mindset with the ability to collaborate effectively with colleagues.

**Perks and Benefits**:

- Competitive salary and opportunities for career growth within the Marriott International family.
- Enhanced benefits for all employees - including 24/7 access to an online GP.
- Extensive training and development programs to enhance your skills and knowledge.
- Employee discounts on hotel stays and dining experiences across Marriott's global portfolio.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.

**Note**: The start date for this position will be March 2024, as the hotel is scheduled to open in late April 2024.

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