Service Advisor

2 weeks ago

Redditch, United Kingdom Startin Group Full time

We have an exciting opportunity for a Service Advisor to join our expanding team based across our Redditch Dealership.

**Benefits of working for us -**
- **23 days holiday plus bank holidays (Rising to 25 after 5 years continuous service)**:

- **Health & wellbeing benefits**:

- **Death in service insurance**:

- **Staff discount on vehicle purchases**:

- **Staff discount on car servicing & repairs**:

- **Long service and loyalty incentives**:

- **Staff referral scheme**:

- **In-house, manufacturer & professional qualifications**:

- **Team building and reward events**

We operate a highly successful team and we are about creating loyal, long term future customers.

**Overview of role** - Service advisors work as part of a customer service team, dealing with motorists ensuring their vehicles are serviced to the highest possible satisfaction. Service advisors act as a liaison between the customer and the mechanic working on their vehicle. This role requires a great deal of product knowledge, good communication skills, selling skills, and customer service skills.

**What does a service advisor do?**

Day-to-day responsibilities might include:

- Handling enquiries from customers.
- Communicating with customers in person and over the phone.
- Advising customers on the maintenance and servicing of their vehicles.
- Acting as liaison between customers and mechanics and explaining which repairs have been advised.
- Offering customers additional products and services.
- Administrative duties such as updating client accounts.
- Explaining the estimated time and cost of the vehicle service and any necessary repairs.

**What skills do you need to become a service advisor?**
- **Communication skills**:You will need the ability to speak to customers both in person and over the phone. You will also need to be able to explain technical terms to customers to help them make decisions about the advised repairs.
- **Customer service skills**:You must be motivated to provide the best possible service for the customer.
- **Sales skills**:You will be expected to sell additional products or services to customers.
- **Technical knowledge**:In order to act as an effective liaison between customer and mechanic, it would be useful to have some technical knowledge of the vehicles your company services.
- **Organisation**:You will need to be able to organise yourself effectively in order to provide the highest level of customer service while keeping up with your administrative duties.

You will possess a valid UK drivers’ licence.

Working 8am to 5.30pm Monday to Friday, with Saturday mornings 8.30am to 12.30pm on a rota basis.

**If you feel this role is for you, then we would love to hear from you today**

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£30,000.00 per year

**Experience**:

- service advisor: 2 years (preferred)

Work Location: In person

Application deadline: 08/03/2024

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