Service Charge Officer

2 weeks ago


Norwich, United Kingdom Broadland Housing Full time

£29,086 - £30,941

Agile Hybrid Homeworking

Full time, 37 hours a week (Monday to Friday)

Norwich

Permanent Contract

About the role

We have an exciting opportunity for a Service Charge Officer to join one of the rated top 75 organisations to work for in the East of England.

The role will be based in our Facilities team and involves maintaining and updating service charge information and records for all Broadland Housing Association tenants, shared owners, leaseholders and freeholders

**The main focus of the role will be**:
To participate in the annual process of rent and service charge notifications.

Work with others in the business to assist with setting service charges and personal charge estimates for all new and existing homes annually, complying with tenancy agreements and leases and with current legislation.

To provide excellent customer service by ensuring that service charges and personal charges are budgeted and charged fairly to customers in accordance with legislation and agreements and that all service related queries are dealt with efficiently. This may include attending resident meetings.

To reconcile and prepare actual costs for all homes with a variable charge and issue year end statement of charges, complying with agreements, leases and current legislation for review and approval by an Assistant Director.

Please see job description for full details of the role

About You

All staff work together to ensure everyone behaves in a manner that is consistent with our corporate values and behaviours.

Experience of rent and service charge calculation in a social housing environment or demonstrable experience of working in a section requiring detailed calculation and effective communication to the customer.

Experience of management of recovery of charges from external agencies

A minimum of two year’s relevant experience with Excel spreadsheets or similar packages and good general digital skills.

Experience of working under pressure in order to meet specific targets.

About Us

Broadland Housing Association offers more than 5,500 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are also one of the top 25 Housing Associations to work for in the UK.

We offer staff many other great benefits such as enhanced annual leave, generous contributory pension scheme Health Cash Plan and access to an Employee Assistance Programme to support you when you need it - more details on the great benefits our staff receive, is available on our website.

**Closing date**: Wednesday 17 May 2023



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