Customer Services Executive

7 months ago


Erith, United Kingdom Tapin 3PL Ltd Full time

Tap’in is a third-party logistics and warehouse company based in Erith. We are looking for a confident Customer Experience Specialist to join our hard working, friendly team.
- Acknowledging and Processing client orders.
- Providing general advice and guidance to clients.
- Following up on every order to make sure the customer received the right order at the right time and rectifying any issues.
- Resolving customer complaints or queries in a timely and appropriate manner.
- Collation of client reports and Key Performance Indicator's on a daily / weekly basis.
- Undertaking other tasks as requested by the Team Manager.

Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation and has a genuine passion for going above and beyond for customers - everything else we can teach you

**Working Hours**

24 hours per week with a breakdown of daily hours as following:
**Monday**: 10:00 - 17:00

**Tues to Thursday**: 10:00 to 14:00

**Fridays**: Request will be on an ad hoc and need basis and will be considered as overtime.

**Rate of pay**:£11.31 per hour

**Job Types**: Part-time, Permanent
Part-time hours: 24 per week

**Salary**: £11.31 per hour

**Benefits**:

- Additional leave

Schedule:

- Day shift

COVID-19 considerations:
All employees are required to complete a temperature check upon arrival at the office.

Work Location: In person



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