Customer Service Representative Trainee

4 days ago


Erith, Greater London, United Kingdom Kent Training & Apprenticeships Full time
Job Overview: As an Apprenticeship - Customer Service Telephone Advisor at Kent Training & Apprenticeships, you will gain hands-on experience in customer service and administrative tasks. The role involves providing excellent customer service, using Microsoft Office, estimating, and meeting customers. You will also develop your telephone skills and learn to work efficiently in a fast-paced environment.

Key Responsibilities:
  • Provide customer service via telephone and in person
  • Use Microsoft Office to manage orders and data
  • Estimate and process customer orders


Requirements:
  • GCSE Level 9-4 in English and Maths or equivalent required
  • Strong communication and telephone skills
  • Ability to work well under pressure and as part of a team


Training and Development: On-the-job training is provided, and regular work-based assessments will be carried out to help you achieve your apprenticeship goals. With National Minimum Wage (£6.40 per hour) and 20% paid training time, this is an excellent opportunity to gain valuable experience and build your career in customer service.

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