Head of Fraud Product and Transformation

3 weeks ago

London, United Kingdom HSBC Full time

-Job description

Fraud & Credit Services (FCS) is a first line of defense control function in Wealth & Private Bank (WPB), with the core purpose of supporting the entire customer credit journey and creating sustainable outcomes for the Customer and the Bank, and managing internal and external fraud threats within agreed risk appetite

**Responsibilities**:

- This role is accountable for Fraud Systems Product and Transformation Management, requiring an in-depth understanding of the rapidly evolving threat of Fraud, developing a dynamic systems and data strategy to monitor and counter the threat, enabling the contemporary technical, analytical and operational capabilities.
- Maintain a current view the existing technology and data landscape to ensure the capabilities are “fit for-purpose”, and provide a “start/stop/continue” assessment of the existing technology investments. A keen innovation mindset is crucial for the role.
- Lead a team of Product, Program and Project managers and business analysts, and business/technology stakeholders to execute the Systems Transformation strategy.
- Act as the primary point of contact for each vendor solution/service within scope and lead the relationship on behalf of the Fraud function. This includes capabilities and performance management, contract and license management, vendor spend governance across both Change the Bank (CTB) and Run the Bank (RTB) spend.
- This role is accountable for establishing stake holder engagement and communications across global, regional and market level stakeholders including Fraud Operations, Analytics, Management, Technology and Second Line of Defense.
- Be a ‘trusted advisor’ to the FCS leadership team, constructively challenging conventional thinking, ensuring the customer outcomes shape the design, and drive the execution of the change needs with a focus on delivering the desired customer, colleague, operational, and regulatory / financial outcomes.
Requirements

Experience
- Previous experience in leading large scale Business and Technology transformation programs, and other managerial experience leading diverse, geographically distributed teams
- Strong understanding and Subject matter expertise in at least 3 key Retail banking domains like Credit, Fraud, customer journey optimization, underwriting, collections, retail risk or analytical modelling
- Expert in change methodologies including but not limited to process consulting, customer journey optimization, SaFE, Devops, Design-led change, agile, lean including significant experience in Agile roles.
- Expert in design and deployment of large scale IT systems with optimal cost of ownership with a strong knowledge of the external technical landscape.
- Outstanding knowledge of Transformation - functionally, operationally and financially
- Strong communications, leadership, project management, influencing, analytical, decision-making, presentation, and interpersonal skills and experience in managing cross functional and cross geographical teams

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