Neighbourhood Services Officer

6 months ago

South London, United Kingdom MMP Consultancy Full time

MMP Consultancy are looking to recruit a Neighbourhood Services Officer on a temporary basis working for a housing association based in Croydon.

To work as part of Neighbourhood Services to deliver an effective housing management service for our customer, in liaison with external agencies, partners and contractors.

This will be a temporary position paying £25.88 per hour Umbrella.

**Responsibilities**:

- Directly responsible for a defined multi-tenure patch providing an effective housing management service to our customers with excellent customer service.
- Responsible for keeping accurate records on the housing management services relating to this role, individual tenants and properties, and effective use of the electronic and file management systems in use.
- Assist with the smooth delivery of any growth plans such as new build and stock transfers, including liaison with residents, partners, external organisations, developers, and colleagues. Attending site meetings or consultation meetings as appropriate and helping to embed new schemes.
- Manage a patch that includes different tenures and tenancies. Including social and affordable rent, starter, assured and fixed tenancies, contract managed stock for other RPs, shared ownership and leaseholders. To oversee any management agreements with other RPs where there are jointly shared sites.
- Ensuring close liaison with the Income Team, providing assistance when required on rent collection and arrears management, carried out in line with policy and procedure with effective recording of all stages electronically and on file. Promoting social and financial inclusion support services, working with the Welfare and Debt Advisor and external partners and agencies to ensure effective tenancy sustainment and help on issues arising from Welfare Reform and cost of living changes. On occasions to prepare court papers and present these at court
- Work as part of the Neighbourhood Services team to deliver services to all customers and provide assistance and cover as necessary. Ensuring representation at meetings and forums. Working with external partners or agencies and colleagues within and to ensure effective liaison and partnership working.
- Enforce tenancy agreements and take necessary actions where tenants breach their agreements in line with policy and procedure. To include fraud prevention and carry out tenancy audits and in liaison with external organisations or bodies.
- Deal effectively with reports of anti-social behaviour, working closely and jointly with external partners and agencies, monitoring cases to conclusion. As necessary to prepare evidence for legal processes and provide victim liaison.

Experience required:

- Experience of working in housing or social care environment
- Knowledge of the issues that affect social housing
- Understanding of allocation and void processes
- Understanding of implementing good housing management and estate management practices including health and safety compliance
- Understanding the different tenures and rent models that exist
- Knowledge of housing fraud, legislation, investigation and partnership working
- General understanding of rent arrears processes and legal processes for all tenancy breaches

Title: Neighbourhood Services Officer

Location: Croydon

**Salary**: £25.88 Umbrella

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