Customer Relations Advisor

6 months ago

Manchester, United Kingdom Booking.Com Full time

**Customer Relations Advisor (Italian)**

**About the company**

From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible.
- Own It
- Learn Forever
- Succeed Together
- Do the Right Thing
- Think Customer First

**What you’ll be doing**:

- Handling the post rental issues of customers & liaising between them and our suppliers.
- Investigating customer queries and complaints through a thorough analysis of the details provided.
- Handling customer’s expectations on timescales and potential resolutions.
- Completing the full administrative cycle of detailing the customers/suppliers comments on the relevant systems.
- Issuing refunds/compensation within the agreed guidelines.

**What you need to do it**:

- Loving to help people and genuinely enjoy the challenge of restoring faith when things haven’t gone according to plan.
- Written and verbal fluency in Italian and English.
- Take ownership of your work and multi-task well.
- Resilience & have wonderful time management skills.
- You’ll have a desire to work in a lively and fast-paced environment where you’ll love to embrace different cultures, nationalities and languages.
- Keep calm under pressure, confidently work and deliver to deadlines and understand the importance of time sensitive issues.

**Benefits**
- 25 vacation days (rising to 28) to go exploring
- Working hours on a Monday to Friday basis
- Generous accommodation discount, so you can explore for less
- Pension with up to 10% matched company contribution
- Huge learning and development platform tailored to you
- Shopping and leisure discounts through Perkbox
- Driven parental/adoption leave
- Wellbeing focus
- Mental health first-aiders and free support
- Monday to Friday 8am - 4pm shifts
- Hybrid way of working More Information

**Pre-**Employment** **Screening**:

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