Senior Project Coordinator

4 weeks ago

London, United Kingdom Maintel Full time

At Maintel we’re focused on delivering outcomes - not technology. We partner with some of the world’s leading technology companies and wrap around the skills and services from our professional and managed services teams, to help our customers achieve their goals.

We are a fun, dynamic company with a team of over 500 people who are passionate about what we do - providing cloud communications and managed services solutions.

We are looking for like-minded people who share our enthusiasm and want to be part of an innovative, fast-paced environment.

**JOB SUMMARY**

The Senior Provisioning Project Coordinator role sits within the Provisioning function of the Maintel business. The role oversees projects specific to Data WAN, WLR and SIP, keeps up to date on all aspects of a project, assigns duties, and assists others so even complicated tasks come to completion in an orderly and timely manner. Also uses expertise to solve unexpected problems. Communicates with upper management and ensuring that clients’ needs are met as the project evolves and to help ensure projects are completed on time and within budget. This role will also support the Maintel Business with internal projects related to migration of customers from legacy technologies to new, such as WLR to All IP services and migration of Gamma IP-DC to IP-HC services.

**KEY RESPONSIBILITIES**
- Provide planning and control for small and medium projects specific to Provisioning such as DATA WAN, WLR and SIP including porting.
- Agree and communicate plans with Internal and External Customers and provide, an agreed level of communication.
- To assist in the organising, planning, managing and controlling the project from order acceptance through to final sign off on completion, adhering to Maintel Project Methodology where applicable.
- To ensure stake holder analysis and ensure all key documents are authorised by the appropriate parties.
- To deliver the required solution within the specified constraints of time and cost, meeting commercial milestones.
- Interface between Maintel new/existing Customers and other Maintel Departments.
- To ensure that the completed project delivers the business benefits defined in the scope, active participation in Lessons Learnt and Contract Review meetings when required.
- Track and control work in progress, invoicing budget v actuals and transition and handover into Support.
- Coordinating Project schedules, resources, equipment and information. Liaising with clients to identify project requirements. Ensuring that clients’ needs are met as the project evolves and help ensure projects are completed on time and within budget.
- As and when required support the Provisioning Project Coordinator team with any questions, issues and delays and bring projects back on track.
- Support the Head of Carrier and Provisioning Services when required with the Provisioning Team, when the Team Leader is on Annual Leave and for any activity related to the optimisation of the Provisioning Project Coordination and Provisioning Teams. Also where there are issues to support the analysis and remedial actions to resolve the issues both in the short, medium and long term.
- Placing orders with Suppliers/Carriers to facilitate the project and managing the end to end delivery of Circuits, WLR and SIP services until handed over to the customer inclusive of Billing.
- Work with the assigned Project/s for specified Customer/s, acting as the point of contact for all project queries and provide pre-agreed periodic updates when asked.
- Manage work streams for Projects to include customer contact as defined by the communication plan, equipment ordering and despatching and engineering resource management.
- Ensure all project documentation is up to date, version controlled and available in a centrally stored file. This includes RAID, Highlight Reports, Project Plans and Updates if applicable.
- Liaise with internal departments to arrange resources for the project including training, engineers and equipment.
- Ensure all costs are tracked, and Billing of customers at the correct trigger point (usually at the point of site handover), ensuring change controls are completed, authorised and invoiced as agreed.
- Ensure the Support and the Transition Team are aligned to the timings of the site/project handovers. Specifically understanding the processes and ensuring the timings and triggering of Transition tickets and SAT are aligned to actual delivery. Meaning the optimisation of resources are at their best and no additional work is generated from incorrect timings for Transition/SAT team engagement.
- Take part in project meetings as directed by assigned Programme and Senior Project Manager where applicable.
- Work towards set goals and objectives in line with KPI’s, development and mentoring programmes.
- Accountable for achieving KPI ‘s and being able to agree and generate KPI reporting.
- Invoicing and Forecasting all Projects.
- Working to Revenue

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