Customer Access Systems Officer
2 weeks ago
**About the role**
In this exciting new role in our Corporate Customer Access team, you will be responsible for the day to day maintenance and supporting the long-term development of the Customer Relationship Management (CRM) and Call Centre telephony system. Part of this role will be reviewing our current CRM processes to identify improvements and drive out waste to creating savings and efficiency. Driving data captures and analysing the results will play a huge part in this, so an understanding of data and how it can inform us is essential.
Alongside this, the you will also help to support the front line service during times of high demand for all communication channels coming into the team.
In return we can offer you a fantastic working environment in our purpose built offices in Honiton and Exmouth. Working in a small but professional and dedicated team you will have access to excellent benefits including generous annual leave, flexi-time, access to a Local Government Pension Scheme, and salary sacrifice cycle scheme. In addition, you’ll be encouraged to take advantage of learning and development opportunities.
**About you**
Successful experience of maintaining and configuring systems will be essential to this role. You will have experience and understanding of Systems Thinking methodology, using this to deliver effective workflow through all our customer access channels and processes. An understanding of local government services and processes be key, and you must have strong IT skills, excellent communication and interpersonal skills, along with sound knowledge of how data can drive decision making.
**Contact this service**:
Opening hours:
Monday to Friday from 8.30am to 5pm
Phone:
01395 517553
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