Service Coordinator

2 months ago

Belfast, United Kingdom British Red Cross Full time

**Service Coordinator - Assisted Discharge**

**Fixed Term to end March 2024**

**21 hours per week (Monday to Wednesday 9.30am - 5.30pm)**

**£23,263 per annum pro rata**

**Time split between British Red Cross, 12 Heron Road, Belfast and Ulster Hospital, Dundonald**

**The Independent Living (IL) & Crisis Response (CR) service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services.**

**We've got an opportunity...**

The British Red Cross are looking for an enthusiastic and proactive individual to join our Independent Living team as a
**Service Co-ordinator**. This exciting position is for someone who has excellent interpersonal and communication skills and is able to lead and motivate people.

**A day in the life of a Service Coordinator will involve**:

- Responding to referrals from medical professionals including hospital staff at **Ulster Hospital, Dundonald** and GP surgeries in the community, you will be required to have the ability to assess service users’ needs, complete and follow a support plan for the individual.
- Following up with patients after discharge as necessary, including visiting them in their discharge location as required, escorting them to appointments and liaising with other agencies to achieve the best results for them.
- Assigning incoming referrals to a Support Worker, monitoring the service delivery, ensuring service health and safety, evaluating progress, overseeing record-keeping, engaging and managing volunteers, attending hospital meetings, and ensuring the team works together seamlessly.

You will act as contingency for Support Worker when required and may need to provide cover for colleagues at other hospitals served by the Red Cross in the area. Service confidentiality and safeguarding vulnerable people are key responsibilities of the role.

**This does not include personal care and management of medication.**

**To be a successful Service Coordinator, you’ll need**:

- Experience of working with vulnerable adults.
- To have good communication skills and be able to delegate and manage set tasks to agreed timescales.
- Experience in preparing and keeping written records and reports.
- An ability to work with NHS professionals, community organisations, care agencies and relatives in order to support people in the community to live safely and supported at home
- Level 3 qualification in care or currently be working towards this will be an advantage.

**In return for your commitment and expertise, you’ll get**:

- **Holidays -** You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
- **Pension scheme**- We offer up to 6% contributory pension.
- **Flexible working** - We will do what we can to make sure you work in a way that suits you
- **Learning & Development Opportunities** - We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
- **Discounts **- You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
- **Wellbeing Support** - Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
- **Team Working** - You will be working as part of a team that is supporting our mission of helping people in crisis.
- **Cycle2Work **-The cycle to work scheme enables you to lease a bicycle.
- **Season ticket loan** - We offer an interest free loan to buy a season ticket for travel between home and work.
- At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network._

**_Connecting human kindness with human crisis_

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