Contact Centre Coach

3 weeks ago


Chesterfield, United Kingdom Chesterfield Borough Council Full time

**Reference**: CBC23026
**Salary details**:£24,948 - £27,344 per year
**Job term**: Permanent
**Appointment type**: Full time
**Hours**: 37 hours per week
**Location**: Town Hall
**Department**:Customer Services

We have an exciting opportunity to be part of a friendly and customer centric contact centre.

We are looking for experienced contact centre coaches, able to mentor and monitor call quality for a team of around 10 people in a busy contact centre environment.

You’ll have proven excellent customer service skills and will lead by example.

You’ll build up excellent relationships with other departments and your colleagues to ensure our customer receive quality conversations.

You will work as part of a team to deliver an efficient and effective customer contact centre, supporting and assisting in the delivery of services to respond to the customer’s needs and expectations. Ensuring that as many enquiries as possible are resolved at first point of contact and customers are encouraged to access all service available to them online.

If you wish to discuss this vacancy, please contact Leighann Ingle at k or Robert k, or for further information please view the job description and person specification as found on our webpage in the link provided.

**How to apply**

**Closing date**: 20 March 2023
**Provisional interview date**:TBC

**Job Types**: Full-time, Permanent

**Salary**: £24,948.00-£27,344.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Gym membership
- Life insurance
- Private medical insurance
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Chesterfield, Derbyshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: CBC23026

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