Senior Specialist, Implementation
6 days ago
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Job Title
Senior Specialist, Implementation - Customer Readiness
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Role
In this client-facing position, you will:
Senior Specialist responsibilities:
- Ensure that outstanding service is provided to our customers by preparing them for the implementation of a system or a change to a system at Vocalink. This includes attending/contributing to external meetings and also preparing, amending and reviewing Customer documentation.
- Respond to customer queries and raise defects on behalf of the customers within the SLAs agreed with the customer.
- Ensure that the milestones and deliverables on the project plans are met and are of the appropriate quality before being made externally available.
- Adopt the agreed communication style which is always professional
- Take responsibility for delivering small scale change within the remit of post.
- Establish relationships between Implementation and other externally-facing teams to ensure communication is relevant/up to date.
All About You
- Look at everything through the eyes of the customer and see their need for an easy and profitable life
- Have a clear mission that focuses on the attention of the customer’s need above your own
- Go out of your way to get close to the customer to find out what their needs are and how a product or service can help
- Be a strong, confident, and exacting writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of stakeholders
- Always look for potential solutions to solve problems
COVID-19 Considerations
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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