Ward Clerk

Critical Care is a 13 bed unit that care for patients who need intensive or high dependency levels of care. We cater for patients of all ages and deliver care to patients who are medical and/or surgical, including emergency and elective cases.

You will be part of the multi-disciplinary team on Critical Care and you will often be the first point of contact for visitors, patients and other staff of all disciplines. You will provide a comprehensive range of clerical functions to support the ward team in delivering a high quality service to patients. You will often act as liaison between the clinical team, the patients' family, and on occasions other third parties such as police, social services and clinical staff in other trusts. You will predominantly be using NHS IT systems, including patient centre on a daily basis.

You will often be the first point of contact for visitors, patients and other staff of all disciplines, and will provide a comprehensive range of clerical functions to support the ward team in delivering a high quality service to patients.

Your duties will include updating case notes and handling documentation, discharges, making appointments and arranging transport.

Good IT skills are essential to this role as you will predominantly be using NHS IT systems, including Patient Centre systems on a daily basis.

Excellent interpersonal and communication skills are needed to liaise with all staff, patients, relatives and other third parties such as police, social services and clinical staff in other Trusts.

You should be highly motivated, flexible, with attention to detail.

The Queen Elizabeth Hospital (QEH) King’s Lynn is located near some of the most beautiful scenery in the UK, along the north Norfolk coast, and not far from Sandringham House.

We provide a comprehensive range of specialist, acute, obstetrics and community-based healthcare services to around 331,000 people across west and north Norfolk, in addition to parts of Breckland, Cambridgeshire and South Lincolnshire.

We have more than 4,000 staff and volunteers, approximately 530 beds, and a helipad for air ambulances. We work with neighbouring hospitals for the provision of tertiary services, including as part of regional partnership and network models of care, such as the trauma network.

In February 2022 the significant progress that has been made at QEH was recognised by the Care Quality Commission who rated the Trust as ‘Good’ in all of the core services they inspected. They recommended the Trust moves out of the recovery support system (formerly special measures).

Please see the attached job description and person specification for further information about the job role.