Dwp Executive Officer

4 weeks ago

Pontypridd, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 290077**Salary**:

- £28,117**Job grade**:

- Executive Officer- EO National**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time, Part Year**Number of jobs available**:

- 140Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Pontypridd, Treforest Ty TafAbout the job

**Job summary**:
If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you

About us - Department for Work and Pensions GOV.UK

**For the Treforest Ty Taf location there are 2 specific job roles we are recruiting for within Universal Credit Review and Disability Services. If you are successful on this campaign and made an offer you will be advised of the allocated role at this point.**

**Job description**:
**Universal Credit Review**

**About the job**

The Department for Work and Pensions (DWP) is committed to reduce the rates of fraud and error payments within Universal Credit (UC). The rate of fraud and error has continued to rise significantly with increases in the proportions of higher risk cases, for example self-employed and those with capital, and as a result of the easements and changes introduced due to the pandemic.

To address this, we have introduced a Claim Review process into the UC service. This new process includes a full review of a live UC claim to determine the claimants’ payments are correct

As a UCR case worker you will:

- Manage and conduct case reviews within an allocated caseload, following the structured Claim Review process to ensure all cases adhere to all legal and policy requirements.
- Plan and conduct robust interviews with claimants by telephone or in person, asking challenging questions to gather all relevant information, including exercising judgement to tailor follow up questions of each individual case.
- Decide what evidence is appropriate to request from claimants in order to confirm the validity of declarations, considering t context of each individual case.
- Gather, verify and assess all available information, and decide on an appropriate course of action from a number of options, to ensure any incorrectness can be identified and corrected. Examples include referring to a Decision Maker or Case Manager to enable accurate benefit reassessment, overpayment and underpayment calculation, fraud referrals to CFCD (Counter Fraud, Compliance and Debt), or referring incorrect cases for corrective action.
- Present all information relevant to a claim review clearly and accurately, so that others can use the gathered information and advice as the sole source of evidence to make a fair judgement.
- Seek support and advice when required, identifying most appropriate source for the particular challenge e.g., referring to written guidance, raising with colleagues in a case conference or escalating to a team leader.
- Record the progress of a case on departmental systems. Maintain and retain relevant evidence in the evidence file redacting & annotating sensitive material when appropriate.
- Work collaboratively, effectively and flexibly within the team and contribute towards the development of this new role.
- Contribute to feedback and lessons learned to shape and improve the role and processes.

The key outcome from the reviews is to be confident the claimant is being paid the right amount and any incorrectness has been corrected.

This is an exciting opportunity to help shape the design and operating model of this brand-new process and be part of delivering DWPs Fraud and Error strategy, ensuring value for money for the taxpayer and positively impacting DWP’s reputation.

**Person Specification**

**What we are looking for**:
Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?

If your answer is Yes. Join us

We have exciting, challenging and rewarding roles available across UCR.

We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.

**Location**

This role will be based at Treforest Ty Taf

Roles may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account.

If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post

Job offers will be made in merit order. If you are successful a

  • Debt Management Telephony Officer

    2 days ago

    Pontypridd, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 327838**Salary**: - £24,273 - £24,273**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - DWP - Service Excellence - Counter Fraud, Compliance and Debt - Debt Management**Type of role**: - Debt Management - Operational Delivery**Working pattern**: - Flexible working,...

  • Counter Fraud, Compliance and Debt Directorate

    1 week ago

    Pontypridd, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 280842**Salary**: - £22,845**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - DWP - Service Excellence - Counter Fraud, Compliance and Debt**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • Counter Fraud, Compliance and Debt Directorate

    1 week ago

    Pontypridd, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 280842**Salary**: - £22,845**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - DWP - Service Excellence - Counter Fraud, Compliance and Debt**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • Bid and Tender Executive

    3 weeks ago

    Pontypridd, United Kingdom Elevation Recruitment Full time

    **Bid and Tender Executive** **Pontypridd, South Wales** **£27,000 per annum** Are you passionate about making a difference in the community? Do you have a talent for securing funding and generating income for impactful projects and services? If so, we have a rewarding opportunity for you! We are working with a dynamic and community-focused charity...

  • Office Personal Assistant

    2 months ago

    Pontypridd, United Kingdom University of South Wales Full time

    **Office Personal Assistant**: Job description To provide a high quality, full service of support to the Chief People & Inclusion Officer and on occasion other senior colleagues which is responsive to their needs and contributes to making their role effective. This includes anticipating requirements for information, papers and meetings, following up actions...

  • Coroner Officer

    1 month ago

    Pontypridd, United Kingdom South Wales Police Full time

    **Force*** South Wales Police **Role Type*** Police Staff **Business Area*** Specialist Crime **Department*** Crime & Criminal Justice **Location*** Pontypridd **Grade*** SO12 **Salary*** £31,434 - £36,177 **Part/Full Time*** Full Time **Hours per Week*** 37 **Type of Contract*** Temporary **Level of Welsh language ability...

  • Procurement Officer

    2 days ago

    Pontypridd, United Kingdom Clear Sky Recruitment Limited Full time

    Quick Staff UK is pleased to have been engaged in recruiting a Procurement Officer for an established manufacturing organisation based in the Treforest area of south Wales. The Procurement Officer will join the supply chain team and report to the site Supply chain manager and will support the supply chain and production by purchasing and scheduling a...

  • Occupational Therapist Functional Assessor

    1 week ago

    Pontypridd, United Kingdom SJB Medical Full time

    Occupational Therapist Functional Assessor **Salary**: £39,500-£46,300 Hours: Monday-Friday 9am-5pm, Part-Time Available Office, Homeworking and Hybrid options Are you an Occupational Therapist (OT) who is looking for a better work-life balance? This role is a fantastic opportunity to hone your assessment skills and develop your clinical knowledge,...

  • Nurse Functional Assessor

    7 days ago

    Pontypridd, United Kingdom SJB Medical Full time

    Nurse Functional Assessor **Salary**: £39,500-46,300 - location dependent Hours: Monday-Friday 9am-5pm, Part-Time Available Office, Homeworking and Hybrid options Are you a Registered General Nurse that is looking for a better work-life balance? This role is a fantastic opportunity to hone your assessment skills and develop your clinical knowledge, while...

  • Coroner Support Officer

    1 week ago

    Pontypridd, United Kingdom South Wales Police Full time

    Force 1 - South Wales Police Role Type 1 - Police Staff Business Area 1 - K Crime & Criminal Justice Department 1 - Justice Services Location 1 - Pontypridd Grade 1 - SC34 Salary 1 - £23,154.00 - £27,351.00 Part/Full Time 1 - Full Time Hours per Week 1 - 37 Type of Contract 1 - Permanent Level of Welsh language ability required? 1 - 2 Closing...

  • Grants Officer

    3 weeks ago

    Pontypridd, United Kingdom CISWO - The Coal Mining Charity Full time

    CISWO is a national charity whose mission is to improve the lives of individuals and communities facing disadvantage due to the impact of the coal mining industry. We are currently recruiting for a Grants Officer to support all aspects of our grant applications, collaborating with colleagues and our partners to develop and execute engaging applications to a...

  • Grants Officer

    1 week ago

    Pontypridd, United Kingdom CISWO - The Coal Mining Charity Full time

    CISWO is a national charity whose mission is to improve the lives of individuals and communities facing disadvantage due to the impact of the coal mining industry. We are currently recruiting for a Grants Officer to support all aspects of our grant applications, collaborating with colleagues and our partners to develop and execute engaging applications to a...

  • Welsh Language Officer

    2 days ago

    Pontypridd, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    This post is an excellent opportunity to contribute to the success of the 5-Year More Than Just Words Plan and the Welsh Language Standards for our Health Board, and to bring your passion for Welsh to an organisation where it will make a huge difference. This is a varied role and would be perfect for anyone with an interest in translation and policy. - The...

  • Qhse Officer

    2 months ago

    Pontypridd, United Kingdom gap trading Full time

    gap personnel (operating as an employment business) are currently looking for an experienced QHSE Officer to join a busy team in a well-established client based in Pontypridd **Permanent** **Salary**: £30,000 DOE **Working Hours**:Monday - Friday 9AM - 5PM (Flexible Working) **Quality Responsibilities** - Complaint Investigation - Process complaints to...

  • Qhse Officer

    1 week ago

    Pontypridd, United Kingdom gap trading Full time

    gap personnel (operating as an employment business) are currently looking for an experienced QHSE Officer to join a busy team in a well-established client based in Pontypridd **Permanent** **Salary**: £30,000 DOE **Working Hours**:Monday - Friday 9AM - 5PM (Flexible Working) **Quality Responsibilities** - Complaint Investigation - Process complaints to...

  • Welsh Language Officer

    1 day ago

    Pontypridd, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    This post is an excellent opportunity to contribute to the success of the 5-Year More Than Just Words Plan and the Welsh Language Standards for our Health Board, and to bring your passion for Welsh to an organisation where it will make a huge difference. This is a varied role and would be perfect for anyone with an interest in translation and policy. - The...

  • Supervisor

    2 weeks ago

    Pontypridd, United Kingdom Compass Group Full time

    **What we’ll give**: **Supervisor - DWP/DOH Treforest** - £12 per hour, 35 hours per week We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: - Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more - Up to 44% off cinema...

  • Hearing Centre Support Officer

    1 day ago

    Pontypridd, United Kingdom Driver and Vehicle Standards Agency Full time

    **Details**: **Reference number**: - 329242**Salary**: - £23,847**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - Enforcement**Type of role**: - Administration / Corporate Support - Legal Services - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • Admin Officer ao

    7 days ago

    Pontypridd, United Kingdom Brook Street Full time

    Brief description of duties and any skills required (e.g. Excel, PowerPoint). This should include information pertinent to the level of DBS required if applicable. - Assist participants in CVP (Cloud Video Platform) hearings to engage fully and effectivelyin the hearing, using information provided by court staff to share invitations, guidance and access...

  • Chair

    1 month ago

    Pontypridd, United Kingdom Acorn Recruitment Limited Full time

    Chair of the Board - Commonwealth Games Wales The Chair will lead the Board to ensure: - That Commonwealth Games Wales has a clear vision, strategic direction and objectives to 2026 and beyond - That Commonwealth Games Wales has a strong and sustainable commercial programme with top level partners and sponsors - That Commonwealth Games Wales utilises all...