Customer Service Advisor

7 months ago


Stepps, United Kingdom Advice Centre Group Ltd Full time

**Position: Insolvency Assistant**

**Location**:Stepps

The Insolvency drafter will manage their own case load of clients and prepare the customers Insolvency proposal. You will be responsible for ensuring the client enters the correct insolvency product by verifying all information in line with Insolvency policies.

**Core Responsibilities**:

- Answer incoming customer service inquiries in a timely professional manner.
- Communicate with customers regarding process and queries and set realistic deadlines.
- Ensure that customers receive the best service
- Identify and assess customers’ needs to provide appropriate solutions;
- Build sustainable relationships and trust with customers through open and interactive communication
- Prepare proposal for client based on information given by client

**Required Skills & Experience**:

- Excellent communication skills, both written and verbal;
- Strong problem-solving skills and the ability to handle stressful situations;
- Ability to work independently or as part of a team
- Strong organizational skills with the ability to multi-task.

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£30,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Stepps

Reference ID: ACG Drafter


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