Resource Planner

1 day ago

Dursley, United Kingdom iWork Recruitment Limited Full time

Contract to start ASAP until 11-10-22 with a possible extension.

**KEY DUTIES**

Provide a frontline customer focused service to tenants, leaseholders, trade operatives and stakeholders

Ensure effective planning of trade operatives when allocating jobs using an electoronic scheduling system

Co-ordinate and manage changes to operative’s diaries including annual leave and sickness

Resolve queries and complaints where possible including advising customers of the corporate complaints procedure

**SKILLS AND KNOWLEDGE**

Good written and verbal communications skills

Experience of working with the public

IT literate

Have a general understanding of Natural Gas and Renewable Technology

Ability to diagnose faults over the phone using diagnostic software

Ability to manage own time and workload

Proficient at taking repairs requests, raising inspections/works orders using the integrated computer system, categorising repairs requests according to urgency and customers needs ensuring compliance with best practice

Ability to undertake work concerning more involved tasks confined to one function or area of activity, which requires a good standard of practical knowledge and skills in that area of activity.

5208826-06-22

**Salary**: £11.49 per hour

Schedule:

- Monday to Friday

Reference ID: 5208826-06-22

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