Resource Planner/admin

**What's involved with this role**:
**Temporary Resource Planner/Admin - Repairs Services**
**Reference no: Stroud 5208826**
**Pay Rate: £11.49 per hour PAYE**
**This opening assignment is for 1-2 months** The purpose of the role is to provide a comprehensive resource planning, scheduling, and repairs diagnostic service to stakeholders, while maintaining excellent customer focused service.
**Key Responsibilities**:

- Provide a frontline customer focused service to tenants, leaseholders, trade operatives and stakeholders.
- Ensure effective planning of trade operatives when allocating jobs using an electronic scheduling system.
- Co-ordinate and manage changes to operative’s diaries including annual leave and sickness.
- Administer and schedule servicing regimes for SDC owned and managed properties, for example Gas Safety Inspections and Electrical Periodic Tests.
- To be responsible for providing an administration service for the effective organisation of the Council’s in house service provider, and support contractors.
- To have an understanding of the Council Financial Regulations, Contract Standing Orders and Divisional Procedures and ensure that these are fully complied with at all times.
- Resolve queries and complaints where possible including advising customers of the corporate complaints procedure.
- Contribute effectively to the performance of the team, actively promoting customer participation, proactively gaining customer satisfaction information and ensuring value for money is achieved in all aspects of the Service.
- Contribute as required to the provision of repair information to maintain and update the Council’s stock condition database.

**Skills & Experience**:

- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Good written and verbal communications skills.
- Experience of working with the public.
- Have a general understanding of Natural Gas and Renewable Technology.
- Ability to diagnose faults over the phone using diagnostic software.
- Ability to manage own time and workload.
- Proficient at taking repairs requests, raising inspections/works orders using the integrated computer system, categorising repairs requests according to urgency and customers’ needs ensuring compliance with best practice.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- **Please refer to the Role Requirements section above - your CV must address the requirements listed.**

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

**Job Ref: Stroud 5208826**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.