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Process Advisor

6 months ago

Coventry, United Kingdom Sainsbury’s DTD Full time

**Process Advisor**
- 2300040R)

**Process Advisor - Business Service Operations - **Flexible hybrid working from home with a base at one of our offices in**:London or Coventry.**

**Overview**
- A new position for a Process Advisor has become available within our Business Services Operation team to review and assess the defined processes which directly or indirectly impact services, according to the agreed business areas under Sainsbury’s Business Services group.
- Have a working knowledge of the end-to-end implications of each defined process, assess risk and reward and communicate such improvements and implications as appropriate.
- Support and enable colleagues to deliver defined processes at pace whilst fulfilling technical, audit and regulatory requirements and standards.

**What you need to do**
- Perform process evaluation based on information received, assessing the quality of actions taken based on the existing defined policy.
- Manage and optimise the defined processes across performance, improvement, and integration.
- Be an enabler for your defined processes, supporting colleagues in achieving the agreed policies and processes.
- Audit defined processes to support process communication, training, and governance.
- Report on essential performance indicators (KPIs), identifying opportunities for improvement and ensuring the proper integration of the defined processes.
- Take ownership of the communication and training of the defined processes, identifying policies, procedures, and standards improvements and ensuring that they are followed.
- Escalate where necessary any issues that may arise within the life cycle of your defined process.
- Assist colleagues as required in adherence to your defined processes.
- Continuously improve and promote standards and procedures aligned with current best practices and divisional strategies.
- Participate as required in both process updates and tool maintenance.
- Represent the Team at meetings - chairing and documenting as required.
- Support in creating and delivering the “roadmap” for process management.

**What you need to know and show**
- Good business awareness and an understanding of process maturity and its impact on the business.
- Ability to drive through identified improvements to systems and processes currently used.
- Working knowledge of toolsets for supporting business processes and practices (i.e., Service Now).
- Experience working within a process management or problem-solving environment.
- Understanding of ITIL best practice (Foundation Certificate) or other industry-recognised best practice standards (other business disciplines accepted).
- Ability to manage the detail.
- Recognises how individual responsibility impacts team delivery.
- Recognises the importance of the customer through gaining feedback and using it as a basis for decision-making. Shares key findings with colleagues and great stories of exceptional customer service.
- Reflects constructively, remains positive when faced with setbacks, and continues working towards a solution. Considers the impact of decisions and reviews decisions as required.
- Gives new ideas every opportunity to succeed at making improvements.
- A willingness to take responsibility and to provide advice and guidance to others.
- Takes responsibility, owns the issue, and resolves it through identifying and working with the relevant individuals.
- Ability to communicate and influence at all levels.
- Ability to coordinate activity within and across domains or divisions to ensure actions are completed within timescales.
- Comfortable working under pressure
- Good planning and organisation skills.

**Success Looks like:

- **
- Delivers process analysis and improvements in line with agreed timelines.
- Use appropriate processes and tools in place across the whole process lifecycle.
- Track record of successful continuous improvement initiatives relating to the defined process.

**What decisions I can make including budget**
- Provide recommendations on process improvements across the defined process areas.
- Maintain process roadmap and authorise improvements to core processes and toolsets aligned.
- Reject/report on actions that are not in line with the defined core process.

**Support we will provide**
- Service Support, Service Operations and 3rd Parties working with the defined processes.
- Supporting Programme, Project, and Assurance Managers in the process
- Use of several toolsets to support the running of the processes and provide reports as needed.

Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals.

DTD

LI-JH1

**Primary Location**: GB-GB-Coventry

**Other Locations**: G