Sales and Broker Support Graduate
4 days ago
An exciting Graduate opportunity has arisen for our international client.Due to the department going through exceptional l growth, we are looking to urgently recruit a recent graduate (within the last 3 years) to supportthe Sales and Broker teams.
This role is an office based position. You would be responsible for assisting with the administrative and quoting side of the sales process. The customers are primarily dealers, brokers, corporate customers and dealer account managers. However, the odd callfrom the customer operations team may come through from time to time.
**Key Skills required are**:
Accuracy
Relationship building and management
Solid communications skills - listening is critical
Organisation and a pro-active approach is a must
**The benefits include**:
£24K basic salary
BUPA / cash in lieu
Grad company car
**Duties inclued**:
- Respond to and resolve inbound broker/dealer enquiries to include quoting, ordering, delivering, and rescheduling of agreements
- Answer all verbal and written enquiries and manage expectations to customer/dealer/broker satisfaction
- Build relationships with our broker network
- Working closely with our broker managers
- Update and maintain records for quoting, contracts and customers (within the Miles system)
- To support the dealer and broker network as appropriate with quoting and proposal queries (via the Genus system)
- To follow and work to the current fleet process
- Ensure Operations Manager is aware of potential issues associated with work queues
- Own all customer issues through to resolution
- Work effectively with colleagues in support functions around the business to maximise customer satisfaction
- Monitor own performance to ensure adherence to targets, deadlines and procedures
- Constant focus on the needs of the customer with the aim of providing value driven services
- To support the dealer network ensuring quotations and credit decisions are completed internally within set timescales
- To work with Operations Manager to produce quotes for campaigns and tenders
- To adhere to the the regulations and requirements
- Meet individual performance targets
- Adhere to formal regulatory processes and policies
- Such other duties as management may from time to time reasonably require
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